Metrigy: 8x8 Agent Workspace, Conversation IQ

8x8 launched its XCaaS offering to bridge the worlds of employee and customer engagement. The latest enhancements build on that goal. Agent Workspace provides an uncomplicated and customized user interface with links to customer data and AI-powered applications to help agents do a better job. As CX innovation continues on its rapid pace, offerings like these are important to avoid technology overload.