Carrier Operations Coordinator

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

This role is responsible for supporting 8x8 products and carrier services within North America and some international countries.

Responsibilities

• This hybrid role will be based in the Philippines
• Cultivate relationships with 8x8 telecommunication and network providers.
• Collaborate and coordinate with internal teams to achieve team goals
• Provision services and document task processes
• Manage escalations with external and internal business entities to move progress when challenges arise
• Manage multiple projects and meet deadlines to ensure success
• Analyze data to develop best practice and strategies

Skills/Qualifications:

• Relevant experience working within the Telecommunications industry
• Project Manager experience a plus
• Highly effective cross-functional team management
• Knowledge of the basic milestones within the Telecom provisioning process
• Excellent written and verbal communication skills
• Ability to lead troubleshooting and escalation efforts
• Self-motivated with the ability to dive right in, be effective and make a difference.
• Intermediate Excel experience and some experience with the rest of the Microsoft 365 apps is plus
• Familiarity with G-Suite, SalesForce, Jira

Work Arrangement

• Shift: US Hours
• Hybrid: Tue/Wed/Thu onsite (BGC, Taguig Office)

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