Real-world Insights on Contact Centre as a Service

You’ve considered moving your contact centre to the cloud but what’s the real day-to-day impact on agents, supervisors and contact centre managers?

Industry analyst Sheila McGee-Smith unpacks the insights and discoveries gleaned from companies that move from legacy on-premises systems to Contact Centre as a Service (CCaaS) solutions. 

Learn what really happens when you transition from on-premises to a cloud contact centre:

  • What can you expect when managing a geographically-distributed contact centre operation?
  • Is cloud voice quality an issue?
  • What about reporting and analytics?

Get real-world advice from the companies that have actually been there and done that, presented by industry expert, Sheila McGee-Smith.  Download this free white paper!