Calling all call centre professionals
Are you ready to learn, connect and be inspired?
Bringing you the latest call and contact centre insights...
The Call and Contact Centre Expo has been postponed, however,
we want to offer you access to all the great content we had lined-up for the show!
This dedicated site aims to educate and inform you through a series of seminars,
masterclasses and product demonstrations, online.
'The 3Rs for successful business continuity planning'
Hosted by 8x8’s Chief Customer Officer, Managing Director of EMEA, Samuel Wilson.
It’s not just health pandemics that can derail business operations; terror attacks, infrastructure failures and even ‘natural disasters’ can trigger shut downs. As these threats continuously evolve, so should your planning and business continuity strategy. Sam shares the 3Rs to successful business continuity planning: Readiness, Responsiveness and Resilience.
Breaking down silos and improving collaboration to wow customers, enhance productivity and drive revenue.
With Chris Marron, Director of Marketing Intelligence.
Exploring the importance of collaboration and cross-functional cooperation in driving customer experience and profitability, investigating the benefits driven by breaking down silos between front and back-office functions to drive meaningful business benefits.
Our masterclasses are aimed to help you understand how tech is driving change in the call centre world. They are delivered to you as short video sessions to give you the information you need in less time.
Product Demo Hub
View our short demo videos which cover a range of our call centre platform features aimed to help run a more efficient operation and a superior customer experience. Keen to learn more? Or would you like to arrange for a live demo? Talk to us today.
Managing your phone system from anywhere
Extension users can also manage their extensions online with the Virtual Office desktop app.
Customer experience analytics
Learn how to gain real insight into the performance of your agents and contact centre.
Learn how 8x8 Quality Management offers powerful, yet simple ways to improve contact centre agent performance.
We walk through how customer insights enable you to optimise customer experiences through data-driven decisions.
Virtual Expo presentations
Click to view all the presentations given on the Keynote, Seminars and the digital masterclasses from the shelf below.
Have we inspired you?
If you would like to learn more around any of the content you’ve viewed today, you can call us or request a call back today.
You can also connect with us on our social channels to stay up-to-date on industry news and insights.
We hope to see you at the Call and Contact Centre Expo later this year.
We will be in touch with you shortly.