Products > Contact Centre

Cloud Contact Centre

X Series, One Cloud Solution for Contact Centre and More

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X Series Cloud Contact Centre offers plans to address your diverse needs in the most cost-efficient manner.

X5

Voice contact centre with predictive dialer

X5 includes X4 capabilities plus:

  • Voice contact centre channel
  • IVR with drag and drop design tool
  • Predictive dialer

X6

Voice contact centre with advanced reporting

X6 includes X4 capabilities plus:

  • Real time and historical contact centre reports
  • Graphical customer journey analytics
  • Customizable wallboards/dashboards

X7

Multi-channel contact centre with advanced reporting

X7 includes X6 capabilities plus:

  • Email, webchat and social channels
  • Co-browse

X8

Multi-channel contact centre with advanced analytics and predictive dialer

X8 includes X7 capabilities plus:

  • Quality management
  • Speech analytics
  • Predictive dialer

What our customers are saying

“Our 8x8 solution can handle any kind of customer contact: phone, online, chat, voicemail, email. Customers get to choose how they want to communicate, and we’re able to give each of them the excellent service they deserve.”

– Uf Tukel, Co-President and Founder of WMPH Vacations

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For more information call 0333 043 8888

Call 0333 043 8888 or fill out the form below and an 8x8 Specialist will be in touch.

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