Call Center Software
Improve customer interactions and agent productivity with our powerful, easy-to-use contact center software in the cloud.
Your call center software solution in the cloud
Old-school call centers require a huge up-front capital investment in on-site hardware and call center software.
Not 8x8. Reliable, fast to deploy, and easy to manage—8x8 Virtual Contact Center comes with all the call center software features you need to support customer service departments, telesales or help desks.
8x8 call center software features
8x8 Virtual Contact Center offers a suite of powerful features based on 8x8’s patent-pending Advanced Virtual Tenant Architecture (AVTA) technology that gives your inbound call center the high reliability your business needs. And, you get all the features you need to turbo-charge your contact center operations, including:
Virtual Call Center
Telephony, email, or web chat channels, all in one application. Learn more about multi-channel contact centers.
Skills-based routing matches callers with the call center agents who can meet their needs. Learn more about skills-based routing.
Give agents a powerful support tool by allowing them to remotely control customer desktops with desktop sharing.
Stay on top of everything with real-time monitoring of your contact center.
8x8 Virtual Contact Center software monitors real-time contact center statistics including queue information, interactions in progress, agent stats and other key performance indicators (KPIs). Learn more about Real-time Monitoring.
Spot trends fast with 8x8 Virtual Contact Center historical reporting. Optimize agent performance and improve contact center operations by giving call center managers the information they need to make smart business decisions. Learn more about Historical Reporting.
Virtual Call Center 2
Quickly connect callers with agents and streamline customer flow with the 8x8 Interactive Voice Response (IVR) feature. Learn more about the IVR.
CTI (computer-telephony integration) “pops” the caller’s information to the agent’s screen as the call comes in so the agent can provide more efficient, personalized service and fast resolution. Learn more about CTI.
An FAQ knowledgebase turns every agent into an expert and ensures customers receive accurate, consistent information. Learn about the FAQ Knowlegebase.
On-demand or random call recordings help in coaching agents. It’s easy to manage recordings management and retrieval with call center call recording.
The 8x8 Customer Relationship Management (CRM) solution is perfect for organizations that do not already have one. Learn more about the 8x8 CRM feature.
3 steps to better call center software
- Step 1 – 8x8 quickly provisions a tenant for your cloud call center. Unlike other call center software providers, there are no thin clients or Java-based applications to install.
- Step 2 –Your managers attend 8x8’s JumpStart training program. In these four 1.5-hour hands-on online sessions, your managers will learn how to upload IVR messages, add new agents, establish queues, define call flows, and more.
- Step 3 – Transition your 800 numbers to 8x8. All your inbound call center agents need is a phone, a web browser and an Internet connection, and they’re ready to take calls!
Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.
We Can Help
Take advantage of these great resources.
- View webinars
- International calling rates
- Security and compliance
- Contact center reliability
- Referral Rewards Program
- Read datasheets