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Call Center Software

Improve customer interactions and agent productivity with our powerful, easy-to-use contact center software in the cloud.

Your call center software solution in the cloud

Old-school call centers require a huge up-front capital investment in on-site hardware and call center software.

Not 8x8. Reliable, fast to deploy, and easy to manage—8x8 Virtual Contact Center comes with all the call center software features you need to support customer service departments, telesales or help desks.

Forget big hardware and software fees

With the 8x8 Virtual Contact Center, we host our call center software in the cloud so you can launch your new contact center almost immediately. No hardware expense except phones, no software licensing fees, and no implementation or maintenance team to hire. Just one low monthly fee. Turn your contact center into a productivity center that gets better results and drives new business.

Call center software by 8x8

Discover the advantages of using 8x8′s cloud-based call center software for your inbound call center operations.

  • Get started the fast, easy way—8x8 handles the technology for you.
  • Locate agents anywhere you need them.
  • Route inbound callers quickly and accurately with advanced call center features.
  • Adjust the number of agents, change scripts, fine-tune customer routing—all with a few mouse clicks.

8x8 call center software features

8x8 Virtual Contact Center offers a suite of powerful features based on 8x8’s patent-pending Advanced Virtual Tenant Architecture (AVTA) technology that gives your inbound call center the high reliability your business needs. And, you get all the features you need to turbo-charge your contact center operations, including:

Virtual Call Center

Multi-Channel

Telephony, email, or web chat channels, all in one application. Learn more about multi-channel contact centers.

Skills-based Routing

Skills-based routing matches callers with the call center agents who can meet their needs. Learn more about skills-based routing.

CRM Integration

8x8 Virtual Contact Center is integrated with leading on-demand CRM services such as Salesforce.comNetSuite, hosted Microsoft Dynamics, and  Zendesk. Your CRM integration can be easily customized. Learn more about CRM and Workforce Management integrations.

Desktop Sharing

Give agents a powerful support tool by allowing them to remotely control customer desktops with desktop sharing.

Real-Time Monitoring

Stay on top of everything with real-time monitoring of your contact center.

8x8 Virtual Contact Center software monitors real-time contact center statistics including queue information, interactions in progress, agent stats and other key performance indicators (KPIs). Learn more about Real-time Monitoring.

Historical Reporting

Spot trends fast with 8x8 Virtual Contact Center historical reporting. Optimize agent performance and improve contact center operations by giving call center managers the information they need to make smart business decisions. Learn more about Historical Reporting.

Virtual Call Center 2

Web Callback
Most customers start their interactions with you on the web. With Web Callback your customers can get access to the people who can help them with the touch of a button without having to wait on hold. Learn more about Web Callback.
IVR

Quickly connect callers with agents and streamline customer flow with the 8x8 Interactive Voice Response (IVR) feature. Learn more about the IVR.

CTI

CTI (computer-telephony integration) “pops” the caller’s information to the agent’s screen as the call comes in so the agent can provide more efficient, personalized service and fast resolution. Learn more about CTI.

FAQ Knowledgebase

An FAQ knowledgebase turns every agent into an expert and ensures customers receive accurate, consistent information. Learn about the FAQ Knowlegebase.

Virtual Contact Center Call Recording

On-demand or random call recordings help in coaching agents. It’s easy to manage recordings management and retrieval with call center call recording.

8x8 CRM

The 8x8 Customer Relationship Management (CRM) solution is perfect for organizations that do not already have one. Learn more about the 8x8 CRM feature.

Multi-channel call center software solutions

8x8’s Virtual Contact Center is so flexible and powerful, it’s used for inbound and blended call centers in diverse applications everywhere, such as retailing, e-commerce, sales and support, financial services, insurance, utilities and internal/external help desks.

Our multi-channel call center software gives even your most demanding customers get the freedom to choose how to make contact—via phone, email or web chat. You can further reduce communications costs and increased agent productivity, as agents handle multiple emails or web chat sessions simultaneously— impossible on the phone alone. And use 8x8 Virtual Contact Center’s skills-based routing to direct customers quickly to the most appropriate available agent, a proven driver of efficiency and customer satisfaction.

3 steps to better call center software

  • Step 1 – 8x8 quickly provisions a tenant for your cloud call center. Unlike other call center software providers, there are no thin clients or Java-based applications to install.
  • Step 2 –Your managers attend 8x8’s JumpStart training program. In these four 1.5-hour hands-on online sessions, your managers will learn how to upload IVR messages, add new agents, establish queues, define call flows, and more.
  • Step 3 – Transition your 800 numbers to 8x8. All your inbound call center agents need is a phone, a web browser and an Internet connection, and they’re ready to take calls!
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Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.

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8 Critical Questions to Ask about Cloud-based Contact Center Technology.

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