- Boost engagement, collaboration and operational effectiveness for customer success
Create winning experiences
- Design better experiences, activate agent potential and support new ways of working
- Explore patterns and trends, extract meaningful insights and act with confidence
- Reduce IT dependency and ensure ongoing success with a reliable and secure platform
- Boost engagement, collaboration and operational effectiveness for customer success
- Design better experiences, activate agent potential and support new ways of working
- Explore patterns and trends, extract meaningful insights and act with confidence
- Reduce IT dependency and ensure ongoing success with a reliable and secure platform
Features
8x8 Voice + Microsoft Teams
Virtual Event
Join IT leaders and hear from industry experts how to maximize your Microsoft investment with Microsoft Teams adoption. Unleash your full potential and how 8x8 Voice for Microsoft Teams eliminates the burden of managing an on-premise, enterprise telephony infrastructure, with a single, global cloud voice solution directly from Microsoft Teams.
8x8 Voice + Microsoft Teams
Virtual Event
Join IT leaders and hear from industry experts how to maximize your Microsoft investment with Microsoft Teams adoption. Unleash your full potential and how 8x8 Voice for Microsoft Teams eliminates the burden of managing an on-premise, enterprise telephony infrastructure, with a single, global cloud voice solution directly from Microsoft Teams.
Support & Services
Training
Support
Professional Services
Integrations
Suite of courses to facilitate learning and development.
The support you need to ensure business success.
Global consulting and implementation support.
Get more from your 8x8 business phone when you connect to mail, messaging and other 3rd party software.
Training
Support
Suite of courses to facilitate learning and development.
The support you need to ensure business success.
Professional Services
Integrations
Global consulting and implementation support.
Get more from your 8x8 business phone when you connect to mail, messaging and other 3rd party software.
Explore more 8x8 resources
Video
Live Oak Bank Delivers Exceptional Service During Hurricane Florence
Report
Gartner Magic Quadrant: Contact Center as a Service
Checklist
5 Essentials to Maintain Communications Readiness During a Crisis
8x8 gives us transparency, which helps us deliver a great customer experience.
8x8 gives us transparency, which helps us deliver a great customer experience.
Plans & Pricing
Call center solutions are available in standalone plans, or as part of a communications suite.
Contact Center
Standalone offerings
Add Communications
+Phone, video & chat
Contact Center essentials with robust analytics
One interface for voice and digital interactions
Advanced auto dialing, quality management and analytics
Contact Center essentials with robust analytics
One interface for voice and digital interactions
Advanced auto dialing, quality management and analytics
Build Your Bundle
Enter the quantity of licenses that you are interested in for each tier, and get a tailored quote.
Contact Center - Voice
$90
Contact Center - Omnichannel
$110
Contact Center - Advanced
$150
Business Phone
| Minute Bundles (4K minutes) | 47 Countries | 47 Countries | 47 Countries |
Contact Center
| Outbound predictive dialer | |||
| ACD | |||
| Customer Surveys | |||
| CRM | |||
| Digital Channels |
Analytics
| CX Analytics | |||
| Quality Management | |||
| Screen recording | |||
| Speech Analytics |
Need more robust features? View additional plans to meet your business needs.
Add-onsExpand the capability of your product with a la cart paid features
| Intelligent IVR | |||
| Workforce Management | |||
| Payment Processing | |||
| Quality Management | Included | ||
| Screen recording | Included | ||
| Speech Analytics | Included |
Standalone offerings
Contact Center essentials with robust analytics
Contact Center - Voice
$90
See features
Minute Bundles (4K minutes)
ACD
Customer Surveys
CRM
CX Analytics
Add-ons
Intelligent IVR
Workforce Management
Payment Processing
Quality Management
Screen recording
Speech Analytics
One interface for voice and digital interactions
Contact Center - Omnichannel
$110
See features
Minute Bundles (4K minutes)
ACD
Customer Surveys
CRM
Digital Channels
CX Analytics
Add-ons
Intelligent IVR
Workforce Management
Payment Processing
Quality Management
Screen recording
Speech Analytics
Advanced auto dialing, quality management and analytics
Contact Center - Advanced
$150
See features
Minute Bundles (4K minutes)
ACD
Customer Surveys
CRM
Digital Channels
CX Analytics