AI Bot Orchestration: Smarter Bot Control, Simplified

Be instrumental in boosting efficiency. Seamlessly orchestrate your AI bots.

Smarter, more efficient customer engagement starts with orchestrating a better way. Unify and optimize your AI-driven interactions across voice and digital channels. And fuel seamless, intelligent, and personalized customer experiences at scale.

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Unified AI Bot Management

Seamlessly integrate and coordinate multiple AI bots across voice, chat, SMS, and digital channels for consistent, intelligent automation.

Intelligent Routing & Handoff

Automatically escalate complex inquiries to the right bot or live agent, ensuring smooth transitions and improved resolution times.

Context-Aware AI Responses

Leverage real-time data and CRM integration to deliver personalized, dynamic interactions tailored to each customer’s history and preferences.

Scalable Automation & 24/7 Availability

Enable AI bots from 8x8 and different vendors to handle unlimited interactions simultaneously, providing continuous, efficient support without increasing operational costs.

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Contact Center capabilities.

Here’s everything else the 8x8 Contact Center does.

Omnichannel Routing

Deliver personalized service on voice and other channels.

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Agent Workspace™

Help agents deliver excellent customer experience with intelligent tools.

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Supervisor Workspace™

Enable supervisors with tools, intelligence, and insights to ensure their teams deliver exceptional experiences.

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Analytics for Contact Center

Manage and monitor contact center performance with metrics and alerts.

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High-Volume Messaging

Increase customer engagement with one-to-many messaging.

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AI-Enabled Self Service

Empower customers to find resolutions with AI features.

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Workforce Engagement Management

Support agents with tools built to save time and deliver results.

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Secure Payment Processing

Handle payments while compliant and secure.

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A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.