AI Bot Orchestration: Smarter Bot Control, Simplified

Be instrumental in boosting efficiency. Seamlessly orchestrate your AI bots.

Smarter, more efficient customer engagement starts with orchestrating a better way. Unify and optimize your AI-driven interactions across voice and digital channels. And fuel seamless, intelligent, and personalized customer experiences at scale.

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Unified AI Bot Management

Seamlessly integrate and coordinate multiple AI bots across voice, chat, SMS, and digital channels for consistent, intelligent automation.

Intelligent Routing & Handoff

Automatically escalate complex inquiries to the right bot or live agent, ensuring smooth transitions and improved resolution times.

Context-Aware AI Responses

Leverage real-time data and CRM integration to deliver personalized, dynamic interactions tailored to each customer’s history and preferences.

Scalable Automation & 24/7 Availability

Enable AI bots from 8x8 and different vendors to handle unlimited interactions simultaneously, providing continuous, efficient support without increasing operational costs.

Contact Center capabilities.

Here’s everything else the 8x8 Contact Center does.

Omnichannel Routing

Deliver personalized service on voice and other channels.

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Agent Workspace™

Help agents deliver excellent customer experience with intelligent tools.

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Supervisor Workspace™

Enable supervisors with tools, intelligence, and insights to ensure their teams deliver exceptional experiences.

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Analytics for Contact Center

Manage and monitor contact center performance with metrics and alerts.

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High-Volume Messaging

Increase customer engagement with one-to-many messaging.

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AI-Enabled Self Service

Empower customers to find resolutions with AI features.

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Agent Assist

Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.

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Workforce Engagement Management

Support agents with tools built to save time and deliver results.

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Secure Payments

Handle payments while compliant and secure.

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A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.