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Be instrumental in boosting efficiency. Seamlessly orchestrate your AI bots.

Smarter, more efficient customer engagement starts with orchestrating a better way. Unify and optimize your AI-driven interactions across voice and digital channels. And fuel seamless, intelligent, and personalized customer experiences at scale.

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Unified AI Bot Management

Seamlessly integrate and coordinate multiple AI bots across voice, chat, SMS, and digital channels for consistent, intelligent automation.

Intelligent Routing & Handoff

Automatically escalate complex inquiries to the right bot or live agent, ensuring smooth transitions and improved resolution times.

Context-Aware AI Responses

Leverage real-time data and CRM integration to deliver personalized, dynamic interactions tailored to each customer’s history and preferences.

Scalable Automation & 24/7 Availability

Enable AI bots from 8x8 and different vendors to handle unlimited interactions simultaneously, providing continuous, efficient support without increasing operational costs.

Seamless omnichannel automation. Just like that.

Coordinate AI bots across voice, chat, SMS, and digital channels to deliver consistent, intelligent customer interactions. Free from inefficiency. Free from disruption.

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Improve operational efficiency. You know the drill.

Automate repetitive tasks and route inquiries more intelligently, reducing agent workload and making the most of your resources.

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Personalized. Context aware. It's engagement as brilliant as you are.

Bring AI-driven orchestration together with your business systems to provide responses tailored to each customer's needs. Informed by real data, in real time.

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Scalable, always-on support. So you don't have to be.

Deploy AI bots that handle unlimited interactions at once, ensuring 24/7 availability and fast response times. Even at peak demand.

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Contact Center capabilities.

Here’s everything else the 8x8 Contact Center does.

Omnichannel Routing

Deliver personalized service on voice and other channels.

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Agent Workspace™

Help agents deliver excellent customer experience with intelligent tools.

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Supervisor Workspace™

Enable supervisors with tools, intelligence, and insights to ensure their teams deliver exceptional experiences.

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Analytics for Contact Center

Manage and monitor contact center performance with metrics and alerts.

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High-Volume Messaging

Increase customer engagement with one-to-many messaging.

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AI-Enabled Self Service

Empower customers to find resolutions with AI features.

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Workforce Engagement Management

Support agents with tools built to save time and deliver results.

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Secure Payment Processing

Handle payments while compliant and secure.

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A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.

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Contact Center

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Unified Communications

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Communications APIs

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CX Beyond the Contact Center

Contact Center

8x8 Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.

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Contact Center

8x8 Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.

A preview of the 8x8 Contact Center interface displayed on a desktop screen

Unified Communications

8x8 Work® connects teams and customers globally with an AI-enabled communications suite.

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Communications APIs

8x8 no-code CPaaS connects you to customers on the channels they want from one platform.

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CX Beyond the Contact Center

8x8 Engage empowers all customer-facing teams to stay connected and support customers with ease.

Preview of 8x8 Engage interface designed for consistent customer engagement

8x8 for Microsoft Teams

Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.

Stay in the loop. See what’s new.

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Insurance ebook

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CX is an enterprise-wide team sport, so play and win accordingly

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PRODUCT RELEASES

Winter 2025 product highlights

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Highlights of the latest product releases from 8x8

REPORT

2024 Gartner** Magic Quadrant** for UCaaS

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2024 Gartner Magic Quadrant for CCaaS

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Get started with a CX benchmark assessment

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Customer Experience: 2030 vision report

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Read the Customer Experience Vision report of 2030
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Let’s power your CX ambitions, together.

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