Workforce Management for 8x8 Virtual Contact Center

Teleopti workforce management logoIt’s the first-ever cloud mashup of contact centers and workforce management solutions. 8x8 and Teleopti have combined their best-of-breed solutions to help you better serve your customers and control contact center costs.

Enhance customer relationships with the power of Teleopti and 8x8

  • Use the intelligence of 8x8 to reduce interaction time, increase first-call resolution and enhance the customer experience
  • Increase contact center staffing efficiency up to 30% with Teleopti’s powerful forecasting and scheduling capabilities
  • Interact with customers on the channel of their choice: voice, email, chat, voicemail or web
  • Improve agent satisfaction with better scheduling, preference management and request handling
  • Manage the performance of your contact center with Teleopti’s powerful reporting capabilities
  • Keep your contact center and personnel management up to date with zero-hassle, automatic cloud-based upgrades from 8x8 and Teleopti
  • Refine agent schedules with continuous data collection, for better staffing efficiency

Cloud contact center and workforce management as a single integrated solution

8x8 and Teleopti offer a tightly integrated best-of-breed solution that improves the customer experience, increases profitability, and makes your business stand out from the competition.

Teleopti workforce management screen shot