Historical Reporting for Your Contact Center Spot trends fast with historical reporting for your contact center. Optimize agent performance and improve contact center operations with 8x8 Virtual Contact Center historical reporting. Give call center managers the information they need to make smart business decisions. Access reports online, wherever you are—or export the data to Excel to really dig in and manage the details. Customize reports to show only the data you need. View reports by agent, agent groups, queues, date range and channel type. Lower costs by understanding what is working and what can be improved. Spot trends fast for quicker response. Improve the customer experience and boost customer satisfaction.