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Salesforce Integration with 8x8 Virtual Contact Center

Salesforce.com logo By combining the power of Salesforce Service Cloud or Salesforce Sales Cloud with 8x8 Virtual Contact Center, your business can radically improve how customers are served. 8x8 and Salesforce have partnered to provide a cloud-based integration that combines the strengths of the two products out-of-the-box. Instead of requiring months of integration services, start serving your customers better in days!

Enhance Customer Relationships with Salesforce and 8x8

  • Single Sign-on: Make life easier and more efficient for your agents by allowing them to sign on only once and be logged into both solutions. This also saves significant IT costs and support hassles as well.
  • Match Customers to the Right Agent: Use Virtual Contact Center’s smart routing capabilities to ensure customers get routed to the agent who can best solve their problem.
  • Arm Agents with the Right Information: Pop customer information directly to the agent’s Salesforce browser based on the caller’s phone number or other information gathered in the IVR.
  • Better data: Deliver critical information to people who need it with consolidated reporting and administrative information.
  • Console and non-Console: Whether you are using the Console capabilities or not, 8x8’s integration fits seamlessly into the Salesforce environment providing an intuitive interface that makes it easier for your employees to do their jobs.

Look and feel of integration with Salesforce Console

Salesforce Console and 8x8 Virtual Contact Center

Look and feel of integration with Salesforce for all modules when Console isn’t being used

Salesforce Contact Screenshot

Consolidated Reporting for Insight into the Full Customer Journey

8x8 Virtual Contact Center writes key information on each customer interaction into Salesforce giving you new insight into the full customer experience including not only just the various support steps but the different customer interactions along the way. The 8x8-Salesforce integration gives you unprecedented insight into how you are treating your customers. See how long it took to bring an issue to closure and the steps involved in that process, including how many different times the customer contacted you via a variety of different channels.

Compatible with the following Salesforce editions:

  • Enterprise
  • Unlimited
  • Performance

For more information, see our listing in the Salesforce App Exchange.

Download the data sheet.

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