Increase agent productivity while
enhancing the customer experience.
The complete cloud contact centre
Everything you need in one place
Eighteen. That’s the number of different communications vendors the average contact centre has to manage.* We offer a much simpler, more efficient alternative to patchwork solutions. With 8x8 Virtual Contact Centre, you get everything you need in one place. Our solution suite combines not just world-class contact centre capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications.
Source: CCNG Survey
Enhance customer experiences
We make it easy for your agents to deliver more rewarding experiences with every customer contact. With 8x8, your customers can reach the right person in the shortest time, every time.
Channel of Choice
Boost customer satisfaction and loyalty by using the communication channels your customers prefer.
Easy CRM Integration
Create highly personalized customer engagements by seamlessly integrating CRM information.
Multiply agent productivity
Agent-related expenses make of 75% of the cost of running a contact centre. With capabilities and tools from 8x8, it’s easy to maximize the value your agents bring to your business.
Provide customer experiences that build customer loyalty anywhere in the world with global communications that are second to none. Our top-tier data centres extend to the four corners of the globe. We automatically route calls to the nearest data centre, ensuring crystal clarity with none of the lag time or delays that so often plague international connections. Plus, with 8x8, you gain the unique ability to easily manage even the most far-flung global contact centre operations as single team.
Ensure your security and compliance
Connect with the world in safety and with confidence. We support more security and compliance standards than any other cloud communications provider.
8x8 Virtual Contact Centre Customers
These days you can talk to patients in the office, in the car, at home—almost anywhere. And everywhere and every way you communicate with patients has to be secure and meet HIPAA requirements. With 8x8, we’re covered across the board.– Cheryl Long Office Manager, Dr. Frank Long’s Dental Practice
8x8’s global coverage and flexible system was a no brainer for us. As a global company, it’s paramount that we are able to give our customers the best experience possible and Virtual Contact Centre is the ideal solution to helps us do this across the world. With the right technology in place, we can make sure every customer interaction with us is world-class.– Head of Customer Service EasyRoommate Vivastreet
8x8 has a combined phone and contact center solution that can do it all: provide inbound and outbound calling, live agent chat, click-to-call, and live routing options. It’s a one-stop shop for all our needs.– Don Walker Co-founder, iCruise.com
We needed a comprehensive solution: phones, online meetings and call centers. 8x8 is the only hosted VoIP provider out there that can integrate a virtual call center into their service.– Neal Alberda Global IT Director, Replicon
8x8’s cloud telephony services deliver the rich capabilities and voice quality we need with almost zero IT intervention. Instead of maintaining hardware, we can focus on running the business.– Tim McQuillen Chief Knowledge Officer, Rubicon Project
Enhancing Customer Experiences
Watch these fun videos to see how 8x8 helps you increase agent productivity and build customer loyalty.
Learn from 8x8 experts and industry leaders how global cloud solutions from 8x8 can help your business and improve your customer service, all while saving you money and time.
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