8x8 ICA Voice Intelligent Directory

8x8 ICA Voice Intelligent Directory provides an intuitive, AI powered, speech-enabled solution allowing customers to speak the name of the person, department, or service they wish to reach within an organization and instantly connect.

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A woman with curly hair and glasses smiles while sitting in a car, wearing a cozy knit scarf, conveying a sense of warmth and contentment.

Smiling woman with curly hair wearing a headset sits at a desk, engaging with a computer screen. She appears focused and content in an office setting.

Two men work intently at a computer in a bright office. One wears glasses and smiles, the other focuses on the screen. A plant is in the background.

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Contact Center capabilities.

Here’s everything else the 8x8 Contact Center does.

Omnichannel Routing

Deliver personalized service on voice and other channels.

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Agent Workspace™

Help agents deliver excellent customer experience with intelligent tools.

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Supervisor Workspace™

Enable supervisors with tools, intelligence, and insights to ensure their teams deliver exceptional experiences.

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Analytics for Contact Center

Manage and monitor contact center performance with metrics and alerts.

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High-Volume Messaging

Increase customer engagement with one-to-many messaging.

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AI-Enabled Self Service

Empower customers to find resolutions with AI features.

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Agent Assist

Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.

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Workforce Engagement Management

Support agents with tools built to save time and deliver results.

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Secure Payments

Handle payments while compliant and secure.

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A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.