Virtual Agent

8x8 Virtual Agent is a conversational virtual assistant that helps contact centers provide personalized self service to customers.

Key benefits

  • Elevate customer expectations through automated, dynamic, and conversational self-service options
  • Reduce customer effort by capturing intent and delivering faster resolution times
  • Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
  • Construct highly customizable virtual agent experiences through endless flexibility
  • Elevate customer expectations through automated, dynamic, and conversational self-service options
  • Reduce customer effort by capturing intent and delivering faster resolution times
  • Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
  • Construct highly customizable virtual agent experiences through endless flexibility

Learn more about 8x8 Virtual Agent

Rethink traditional self-service

Offer effortless and advanced automated service to quickly resolve issues while exceeding customer expectations

Deliver consistent and efficient support

Handle routine and repetitive tasks while utilizing your most expensive resources for more complex, sophisticated service

Alleviate agent frustration

Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills