8x8 Intelligent Customer Assistant

8x8 Intelligent Customer Assistant™ is an AI-powered virtual agent solution that enables businesses to create engaging self-service experiences across both voice and digital channels.

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Two people typing on laptops facing each other at a wooden table. Glasses, a smartphone, and a bottle are placed nearby, suggesting focused work.

Contact Center capabilities.

Here’s everything else the 8x8 Contact Center does.

Omnichannel Routing

Deliver personalized service on voice and other channels.

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Agent Workspace™

Help agents deliver excellent customer experience with intelligent tools.

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Supervisor Workspace™

Enable supervisors with tools, intelligence, and insights to ensure their teams deliver exceptional experiences.

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Analytics for Contact Center

Manage and monitor contact center performance with metrics and alerts.

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High-Volume Messaging

Increase customer engagement with one-to-many messaging.

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AI-Enabled Self Service

Empower customers to find resolutions with AI features.

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Agent Assist

Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.

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Workforce Engagement Management

Support agents with tools built to save time and deliver results.

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Secure Payments

Handle payments while compliant and secure.

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A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.