xl-bnr-mobility-3525.png

Virtual Agent

8x8 Virtual Agent is a conversational virtual assistant that helps contact centers provide personalized self service to customers.

Key benefits

  • Elevate customer expectations through automated, dynamic, and conversational self-service options
  • Reduce customer effort by capturing intent and delivering faster resolution times
  • Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
  • Construct highly customizable virtual agent experiences through endless flexibility
  • Elevate customer expectations through automated, dynamic, and conversational self-service options
  • Reduce customer effort by capturing intent and delivering faster resolution times
  • Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
  • Construct highly customizable virtual agent experiences through endless flexibility

Learn more about 8x8 Virtual Agent

Rethink traditional self-service

Offer effortless and advanced automated service to quickly resolve issues while exceeding customer expectations

VA_dialogflow_call_flow.png
VA_dialogflow_call_flow.png

Deliver consistent and efficient support

Handle routine and repetitive tasks while utilizing your most expensive resources for more complex, sophisticated service

VA_Conversation_History.png
VA_Conversation_History.png

Alleviate agent frustration

Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills

VA_Alleviate.png
VA_Alleviate.png

Explore 8x8 Analytics & AI

Learn more about end-to-end AI to support experiences across the entire organization

Analytics_image_3.jpg
Analytics_image_3.jpg

Reduce contact center transaction costs by 75% with Virtual Agents

The customer service industry has seen a dramatic transformation in the last decade and there is no sign of this slowing down. The next major shift is towards self-service and Virtual Agents offer a way to facilitate this change in customers' expectations

virtual-agents-CC.jpeg
virtual-agents-CC.jpeg

Other related features

Intelligent IVR

Quality Management

Speech Analytics

Digital Channels

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

Deliver exceptional customer service.

Valuable insights for your call center.

Enhance customer experience with digital channels.

Intelligent IVR

Quality Management

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

Deliver exceptional customer service.

Speech Analytics

Digital Channels

Valuable insights for your call center.

Enhance customer experience with digital channels.

Intelligent IVR

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Speak with a specialist

1-866-879-8647


Discuss your needs with an 8x8 expert


Calculate your savings in 60-seconds.


Need product help?