Virtual Agent

8x8 Virtual Agent is a conversational virtual assistant that helps contact centers provide personalized self service to customers.

Key Benefits

  • Elevate customer expectations through automated, dynamic, and conversational self-service options
  • Reduce customer effort by capturing intent and delivering faster resolution times
  • Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
  • Construct highly customizable virtual agent experiences through endless flexibility
  • Elevate customer expectations through automated, dynamic, and conversational self-service options
  • Reduce customer effort by capturing intent and delivering faster resolution times
  • Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
  • Construct highly customizable virtual agent experiences through endless flexibility

Learn more about 8x8 Virtual Agent

Rethink traditional self-service

Offer effortless and advanced automated service to quickly resolve issues while exceeding customer expectations

Rethink traditional self-service

Offer effortless and advanced automated service to quickly resolve issues while exceeding customer expectations

Deliver consistent and efficient support

Handle routine and repetitive tasks while utilizing your most expensive resources for more complex, sophisticated service

Deliver consistent and efficient support

Handle routine and repetitive tasks while utilizing your most expensive resources for more complex, sophisticated service

Alleviate agent frustration

Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills

Alleviate agent frustration

Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills

Explore 8x8 Analytics & AI

Learn more about end-to-end AI to support experiences across the entire organization

Explore 8x8 Analytics & AI

Learn more about end-to-end AI to support experiences across the entire organization

Reduce contact center transaction costs by 75% with Virtual Agents

The customer service industry has seen a dramatic transformation in the last decade and there is no sign of this slowing down. The next major shift is towards self-service and Virtual Agents offer a way to facilitate this change in customers' expectations

The customer service industry has seen a dramatic transformation in the last decade and there is no sign of this slowing down. The next major shift is towards self-service and Virtual Agents offer a way to facilitate this change in customers' expectations

Virtual Agent is part of a full suite of capabilities

Contact Center

8x8 Contact Center connects to your customers on their channel of choice. Design better customer experiences with an intelligent, collaborative solution.

Other related features

Intelligent IVR

Quality Management

Speech Analytics

Digital Channels

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

Deliver exceptional customer service.

Valuable insights for your call center.

Enhance customer experience with digital channels.

Intelligent IVR

Quality Management

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

Deliver exceptional customer service.

Speech Analytics

Digital Channels

Valuable insights for your call center.

Enhance customer experience with digital channels.

Intelligent IVR

Automate and accelerate responsiveness with natural language processing that powers the self-service experience.

Quality Management

Deliver exceptional customer service.

Speech Analytics

Valuable insights for your call center.

Digital Channels

Enhance customer experience with digital channels.

Request A Quote

Get your fast, no-obligation quote now

1-866-879-8647


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