- Elevate customer expectations through automated, dynamic, and conversational self-service options
Virtual Agent
8x8 Virtual Agent is a conversational virtual assistant that helps contact centers provide personalized self service to customers.
Key Benefits
- Reduce customer effort by capturing intent and delivering faster resolution times
- Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
- Construct highly customizable virtual agent experiences through endless flexibility
- Elevate customer expectations through automated, dynamic, and conversational self-service options
- Reduce customer effort by capturing intent and delivering faster resolution times
- Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
- Construct highly customizable virtual agent experiences through endless flexibility
Learn more about 8x8 Virtual Agent
Rethink traditional self-service
Offer effortless and advanced automated service to quickly resolve issues while exceeding customer expectations
Rethink traditional self-service
Offer effortless and advanced automated service to quickly resolve issues while exceeding customer expectations
Deliver consistent and efficient support
Handle routine and repetitive tasks while utilizing your most expensive resources for more complex, sophisticated service
Deliver consistent and efficient support
Handle routine and repetitive tasks while utilizing your most expensive resources for more complex, sophisticated service
Alleviate agent frustration
Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
Alleviate agent frustration
Keep agents day-to-day more engaging as they focus on interesting and stimulating work that requires critical thinking skills
Explore 8x8 Analytics & AI
Learn more about end-to-end AI to support experiences across the entire organization
Explore 8x8 Analytics & AI
Learn more about end-to-end AI to support experiences across the entire organization
Reduce contact center transaction costs by 75% with Virtual Agents
The customer service industry has seen a dramatic transformation in the last decade and there is no sign of this slowing down. The next major shift is towards self-service and Virtual Agents offer a way to facilitate this change in customers' expectations
The customer service industry has seen a dramatic transformation in the last decade and there is no sign of this slowing down. The next major shift is towards self-service and Virtual Agents offer a way to facilitate this change in customers' expectations
Virtual Agent is part of a full suite of capabilities
Contact Center
The 8x8 cloud-based Call Center connects to your customers on their channel of choice. Design better customer experiences with our call center software.
Other related features
Intelligent IVR
Quality Management
Speech Analytics
Digital Channels
Automate and accelerate responsiveness with natural language processing that powers the self-service experience.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.