8x8 Intelligent Customer Assistant
8x8 Intelligent Customer Assistant™ is an AI-powered virtual agent solution that enables businesses to create engaging self-service experiences across both voice and digital channels.
Deliver automated, human-like service.
8x8 ICA Voice Intelligent Directory provides an intuitive, AI powered, speech-enabled solution allowing customers to speak the name of the person, department, or service they wish to reach within an organization and instantly connect.
Faster time to resolution.
8x8 Intelligent Customer Assistant consistently delivers positive experiences by allowing consumers to quickly resolve their issues. End-to-end automation means quicker service with higher first contact resolution for improved CSAT.
Powerful AI at your fingertips.
Design, manage, and tune self-service journeys, all with simple clicks and easy navigation. Skip the complexity and jump right into building highly scalable, always available experiences.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Supervisor Workspace™
Enable supervisors with tools, intelligence, and insights to ensure their teams deliver exceptional experiences.
Learn moreAnalytics for Contact Center
Manage and monitor contact center performance with metrics and alerts.
Learn moreAgent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Learn moreWorkforce Engagement Management
Support agents with tools built to save time and deliver results.
Learn moreA product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
Unified Communications
Communication APIs
CX Beyond the Contact Center
Contact Center
8x8 Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 for Microsoft Teams
Integrate global phone and the only Teams-Certified contact center.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
Stay in the loop. See what’s new.
WEBINAR
Delivering seamless CX in an unforgiving market
REPORT
2024 Gartner** Magic Quadrant*** for CCaaS
PRODUCT RELEASES
Winter 2025 product highlights
EBOOK
Customer experience: 2030 vision report
GUIDE
Contact Center buyer’s guide
Let’s power your CX ambitions, together.
