8x8 AI Agent Boost
Improve the agent experience and increase customer satisfaction with the generative AI assistant powered by Creovai that empowers agents to deliver exceptional service.
Solve customer issues with ease.
Empower agents to navigate complex workflows, efficiently resolve issues, and follow compliance requirements—all while staying focused on the customer.
Equip every agent to perform like an expert from day one.
Save time with onboarding and help all agents perform at the top level using AI to deliver context-driven prompts during live interactions.
Optimize efficiency with AI.
Reduce after-call work and simplify handoffs with auto-generated conversation summaries and responses to questions about interactions. Auto-populate fields in scripted workflows based on real-time customer dialogue.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Supervisor Workspace™
Enable supervisors with tools, intelligence, and insights to ensure their teams deliver exceptional experiences.
Learn moreAnalytics for Contact Center
Manage and monitor contact center performance with metrics and alerts.
Learn moreAgent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Learn moreWorkforce Engagement Management
Support agents with tools built to save time and deliver results.
Learn moreA product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
Unified Communications
Communication APIs
CX Beyond the Contact Center
Contact Center
8x8 Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 for Microsoft Teams
Integrate global phone and the only Teams-Certified contact center.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
Stay in the loop. See what’s new .
BLOG
How does AI deliver outstanding Customer Experience (CX)?
INDUSTRY EVENT
Beyond chatbots: The true potential of AI in CX
PRODUCT RELEASES
Spring 2025 product highlights
GUIDE
Contact Center Buyers' Guide
REPORT
Customer Experience: 2030 Vision Report
REPORT
2024 Gartner Magic Quadrant for UCaaS
Let’s power your CX ambitions, together.
