Unified Communications

Conversation IQ for every user, Citrix certification, latest Frontdesk capabilities, and new integration with Genesys

Contact Center

Agent Workspace: WhatsApp for 8x8 Contact Center, Enhanced Analytics for Contact Center

Globalization

PSTN replacement now available in 50 countries, including Indonesia, Taiwan and Thailand.

Communication APIs

Automation Builder, Contacts API, 8x8 Connect support portal updates, and JaaS enhancements