Just like Oprah shares her favorite things each year at this time, or Dame Julie sings about hers (you’re singing it now aren’t you), we also have some favorite things to share from 2022.

Here at 8x8, customers are at the top of any favorite things list. Without them there wouldn’t be a long list of product innovations for 2022. Innovation is the gift that keeps on giving all year round. It provides consistent value to our customers to offer a superior employee and customer experience while helping users stay connected and productive.

Some of our favorite innovative highlights from 2022 are:

8x8 Conversation IQ brings quality management and speech analytics to UC users.

8x8 Conversation IQ further delivers on the promise of 8x8 eXperience Communications as a Service (XCaaS) to eliminate the disconnect between UCaaS and CCaaS. Conversation IQ does this by taking quality management and speech analytics—long reserved for the contact center—and making them available to users across the entire organization. Conversation IQ can bring consistency, professionalism, and insights to every interaction. Learn more

8x8 Agent Workspace provides our most innovative, intuitive, agent-friendly interface, ever.

This design-led interface streamlines customer interactions with a more efficient and engaging way for agents to stay productive while delivering powerful customer experiences. Learn more

8x8 pure cloud PSTN solution reaches 56 countries in 2022, providing the widest global coverage in the industry.

We go where our customers' business goes, eliminating the need for multiple local

carrier relationships with a streamlined single global vendor. We remain committed to expanding our support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce. Learn more

8x8 Contact Center features digital-first customer experience analytics.

Customer Experience Analytics includes a digital channels report that provides enhanced reporting into digital interactions handled by agents, such as customer details, media type, duration, and handling information. A visual interaction flow diagram provides granular insights into customer journeys across the different channels supported in your contact center.

8x8 Work helps users be more productive by making actions simpler with enhanced features including:

  • Meeting hosts can split participants into breakout rooms for focused, effective discussions without the need to schedule separate meetings
  • Post-meeting summary provides easy access to recordings, chat, and polls, right in your 8x8 Work app
  • Real time translation and subtitles for meetings enhance global collaboration
  • Link 8x8 Meeting and centralize recordings, chat, and transcripts to Salesforce objects for easy access and broader visibility
  • Designed to level up your productivity during video meetings, layout improvements include face-centering and a resizable filmstrip.
  • Presentation screenshots are automatically taken for users during a recorded meeting with active screen sharing. Moment highlights are 90-second video segments automatically generated during a recorded meeting.

Genesys integration offers and supports customer choice.

This partnership offers the best-in-class UCaaS integration to Genesys Cloud CX customers. It makes it easier for contact center agents to collaborate and communicate with subject matter experts across the organization and deliver memorable customer experiences. Learn more

Work for Web is Citrix certified and Chrome Enterprise recommended, supporting how customers work.

8x8 is a Citrix Ready Unified Communications Premium partner. With this certification, users are assured of the best voice quality while using 8x8 in the Citrix-based virtual desktop environment. Try it now

8x8 Work is Chrome Enterprise Recommended for the Communications solution track. 8x8 makes it easy for ChromeOS users to quickly deploy and manage end-to-end communications and collaboration. Learn more

8x8 Phone App for Microsoft Teams provides a new option for cost-effective PSTN calling. 

The 8x8 Phone App for Microsoft Teams is a new XCaaS integration that provides customers with more options for enabling cost-effective PSTN calling in Teams. Learn more

8x8 Connect enables no-code, drag-and-drop workflows for API integration.

With the addition of voice API features, users can design meaningful, contextualized interactions across different channels all from a single platform without spending hours on coding. Learn more

If you missed any of these feature announcments or want more information, check out our seasonal release blogs on 8x8.com. We look forward to delivering even more exciting innovations in 2023.