8x8 Agent Workspace
Simplify every interaction by bringing customer data, channels, and collaboration tools into one intuitive platform. With real-time insights, seamless integrations, and built-in flexibility, agents deliver smarter support—anytime, from anywhere.
Unified interface for seamless customer support.
8x8 Agent Workspace unifies voice, conversational AI, webchat, email, video, messaging apps, CRM data, and collaboration tools in one intuitive interface. Empower agents with fast, accurate access to critical information across every channel with the integrated 8x8 Knowledge Base.
AI-powered efficiency and hyper-personalization.
Leverage AI-powered summaries, sentiment analysis, and topic detection to give agents smarter, low-effort insights. Drive faster, more personalized conversations with direct integration to the 8x8 CRM.
Enhance agent efficiency instantly.
Co-Browse reduces back-and-forth by letting agents visually guide customers, cutting down on miscommunication and boosting first-contact resolution with minimal effort.
What’s on the inside matters. Take a peek.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Secure and compliant.
Up-to-date with regulations and verified through third-party certifications—for your peace of mind.
Stay in the loop. See what’s new.
