14x recognized in the Gartner® Magic Quadrant™ for UCaaS

For 14 consecutive years, Gartner has recognized 8x8 in the Unified Communications as a Service (UCaaS) Magic Quadrant™. We believe this speaks to the power of our integrated UCaaS and CCaaS platform and the trust our customers place in us every day.

Read the report to see why.

Loading...

A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.

Contact Center


8x8 Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.

8x8 Contact Center.png

Unified Communications

8x8 Work® connects teams and customers globally with an AI-enabled communications suite.

8x8 Unified Communications.png

Communications APIs

8x8 no-code CPaaS connects you to customers on the channels they want from one platform.

8x8 Communication APIs.png

CX Beyond the Contact Center

8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.

8x8 CX Beyond the CC.png

8x8 for Microsoft Teams**

Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.

Learn More

Hear from others in the industry.

8x8's Casey's case study preview

“Everything we’re doing with 8x8® is taking us to a better place. We’ve barely scratched the surface of what 8x8 has to offer, and we’re eager to continue exploring the platform’s features and capabilities.”

John JolliffeCasey’s General Stores, Inc
Preview of 8x8's Acer customer quote and case study highlighting CX solutions that increased employee satisfaction, which enhanced customer happiness

“I believe when you have happy employees, you get happy customers. And after we switched to 8x8, we noticed an increase in customer satisfaction."

Marcella PrietoAcer Information Technology
8x8's Live Oak Bank case study preview

"Today we can interact anytime, anywhere and always be secure. We've enabled our employees to provide excellent service. It’s seamless."

Thomas HillLive Oak Bank

Secure and compliant.

Up-to-date with regulations and verified through third-party certifications—for your peace of mind.

HIPAA compliant badgeISO 27001 Logo.pngFISMA logoGDPR logoPCI DSS.png
Gartner® Magic Quadrant™ for Unified Communications as a Service, 22 September 2025, Pankil Sheth, Megan Fernandez, Rafael Benitez, Nitin Narang (authors).link to this section
***GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved.link to this section
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.link to this section