bnr-paid-course-desc.png

8x8 Contact Center

Adoption Kit Custom eLearning

Custom interactive eLearning content based on standard content in the Free kit.

bnr-paid-course-desc.png

8x8 Contact Center

Adoption Kit Custom eLearning

Custom interactive eLearning content based on standard content in the Free kit.

bnr-paid-course-desc.png

8x8 Contact Center

Adoption Kit Custom eLearning

Custom interactive eLearning content based on standard content in the Free kit.

bnr-paid-course-desc.png

8x8 Contact Center

Adoption Kit Custom eLearning

Custom interactive eLearning content based on standard content in the Free kit.

Who should take this course?

Agents and supervisors looking to learn and practice using Contact Center with custom, interactive eLearning content.

Course Overview

Custom Interactive elearning content based on standard content in the free kit. Customizations can include options such as adding your company logo, or removal of content covering features your company has not purchased. Formats supplied are HTML, and SCORM on request.

This version is suitable if you would like moderate customization of Self-Paced content for distribution to a large number of users. The Customized course is available via an online modification form request for (10) Training Units.

Please allow up to five working days for completion.

Note: Please contact us if customization outside of the modification form is required. A SOW will need to be produced, and any customization requiring over 10 hours of development will incur a charge of 1 Training Unit for each additional hour scoped.

Engagement Process

Adoption Kit contents are delivered to the IT Manager (or the person accountable for training employees).

Review the Kit contents and determine whether changes are required. If changes are required, fill out the online modification form to state which content is to be removed and to provide your company logo. Once received, 8x8 will commence modification of the Kit and email this over to you.

We recommend that you send your requirements to us four to six weeks before training end-users at your location, to maximize the effectiveness of the kit.

Course Topics

  • Introduction to Contact Center (Core)
  • Status Codes
  • Phone Interactions
  • Additional Features
  • Supervisor Functions (Core)
  • Quality Management and Speech Analytics

Frequently Asked Questions

I am new to 8x8. How do I get training?

What is virtual, instructor-led training (VILT)?

How can I enroll in classes?

What is open enrollment?

I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?

How long will access be available for courses purchased?

What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?

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