bnr-paid-course-desc.png

8x8 Contact Center

Administration and Configuration

Perform common administrative tasks for inbound voice channels with this instructor-led course.

bnr-paid-course-desc.png

8x8 Contact Center

Administration and Configuration

Perform common administrative tasks for inbound voice channels with this instructor-led course.

bnr-paid-course-desc.png

8x8 Contact Center

Administration and Configuration

Perform common administrative tasks for inbound voice channels with this instructor-led course.

bnr-paid-course-desc.png

8x8 Contact Center

Administration and Configuration

Perform common administrative tasks for inbound voice channels with this instructor-led course.

Who should take this course?

System administrators who will administer and configure 8x8 Contact Center solutions.

Course Overview

The Contact Center Administration and Configuration course provides contact center administrators with the knowledge and skills necessary to perform common administrative tasks for inbound voice channels. During this course, students will perform hands-on practice activities to configure and administer a basic contact center tenant.

Course Outcomes

At the end of this course, students will be able to:

  • Review Contact Center concepts and terms
  • Given a scenario, configure a working contact center voice channel solution—with appropriate users, channels, queues and IVR script
  • Create administrator accounts with specific account permissions
  • Identify the function of Status, Transaction, and Outbound Codes—practice and test the configuration of these codes
  • Configure a local CRM to solve a business need

Course Topics

  • Overview and Terminology
  • Building a Basic Contact Center Tenant
  • Security and Custom Rules
  • Contact Center Codes
  • Troubleshooting the System
  • CRM Tools

Recommended Prerequisite(s)

Frequently Asked Questions

I am new to 8x8. How do I get training?

What is virtual, instructor-led training (VILT)?

How can I enroll in classes?

What is open enrollment?

I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?

How long will access be available for courses purchased?

What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?

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