8x8 Contact Center
Administration and Configuration
Perform common administrative tasks for inbound voice channels with this instructor-led course.
Who should take this course?link to this section
System administrators who will administer and configure 8x8 Contact Center solutions.
Course Overviewlink to this section
The Contact Center Administration and Configuration course provides contact center administrators with the knowledge and skills necessary to perform common administrative tasks for inbound voice channels. During this course, students will perform hands-on practice activities to configure and administer a basic contact center tenant.
Course Outcomeslink to this section
At the end of this course, students will be able to:
- Review Contact Center concepts and terms
- Given a scenario, configure a working contact center voice channel solution—with appropriate users, channels, queues and IVR script
- Create administrator accounts with specific account permissions
- Identify the function of Status, Transaction, and Outbound Codes—practice and test the configuration of these codes
- Configure a local CRM to solve a business need
Course Topicslink to this section
- Overview and Terminology
- Building a Basic Contact Center Tenant
- Security and Custom Rules
- Contact Center Codes
- Troubleshooting the System
- CRM Tools
Recommended Prerequisite(s)link to this section
:
- Administrator
Related Courses
:
Contact Center Agent and Supervisor
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration of how to use Contact Center.
Contact Center Adoption Kit
Core modules include introduction to contact center, manage interactions and supervisor functions.
Free Training
:
Contact Center for Supervisors
Learn how to manage customer and agent interactions with 8x8's Contact Center.
8x8 Work for Desktop
Learn the skills necessary to perform common 8x8 Work tasks on your desktop.