8x8 Contact Center
Perform common administrative tasks for inbound voice channels with this instructor-led course.
System administrators who will administer and configure 8x8 Contact Center solutions.
The Contact Center Administration and Configuration course provides contact center administrators with the knowledge and skills necessary to perform common administrative tasks for inbound voice channels. During this course, students will perform hands-on practice activities to configure and administer a basic contact center tenant.
At the end of this course, students will be able to:
Contact Center Agent and Supervisor
Agents or Supervisors will attend a remote, instructor-led training session and product demonstration of how to use Contact Center.
Contact Center Adoption Kit
Core modules include introduction to contact center, manage interactions and supervisor functions.
Contact Center for Supervisors
Learn how to manage customer and agent interactions with 8x8's Contact Center.
8x8 Work for Desktop
Learn the skills necessary to perform common 8x8 Work tasks on your desktop.