What Makes Email Collaboration Software Great
Email is one of the oldest communication tools. While there is no question that it’s incredibly useful for certain types of work, it can be quite stress-inducing and burdensome as well, regardless of the number of hours you spend on email per day.
Even without your consent, you can become involved in email threads that go on forever but don’t solve any problems. You can fall victim to file versioning issues, rendering useless a report you spent countless hours creating if you based your figures, forecasts, and insights on outdated data.
Email’s inherent lack of collaborative components is limiting for individual users, and its downsides are even more pronounced for sales, support, marketing, and other teams that rely heavily on collaboration to get things done.
Technology and Collaboration in the Workplace
According to a Spiceworks survey that sought to understand collaboration practices within organizations in the U.S. and Canada, collaboration is a priority for approximately 70% of IT professionals and consider it essential to their organization’s strategy. The survey also found that 68% of respondents believed that better use of collaboration solutions would be beneficial to end users.
Collaboration is the driving force behind the success of many of today’s companies. But because email is inefficient when it comes to real-time collaboration, teams use multiple other tools to collaborate and boost their productivity, including messaging apps, video conferencing, voice calls, and even face-to-face communication.
Email Collaboration Software – Everything You Need in One Place
There are tons of collaboration tools in the market, and your team may now be communicating with each other, even with your customers, in a number of different ways: email, phone calls, social media, text messaging, etc. But is this method efficient? Switching between applications can be confusing for any user, and the added complexity can significantly reduce their productivity and increase the frequency of human errors.
Not only that – there’s also the customer who wants every interaction with your company tailored to their specific needs. According to a study by Salesforce, “92% of all customer interactions happen over the phone.” Meanwhile, market research firm Radicati forecasts that by the end of 2018, the number of email users around the world will top 3.8 billion, a figure expected to increase to 4.22 billion by year-end 2022.
All these considered, it makes sense to find an email collaboration tool with features that support various communication methods in a single location. This is where 8x8 Virtual Office for G Suite comes in. It’s an out-of-the-box integration between 8x8's comprehensive unified communications platform and G Suite's powerful apps to provide caller-specific context to every call, making interactions between your customers and your staff more engaging and productive.
Essential Features of Email Collaboration Tools
8x8 Virtual Office for G Suite provides the tools your team needs to better collaborate while also personalizing the experience for your users, prospects, and customers. Here’s how:
- Instant Email Filtering: When a call comes in, emails are automatically filtered to provide immediate context specific to the caller for the conversation.
- Direct Dialing from Google Calendar or Gmail: You can click-to-dial from your Gmail dashboard and join a conversation by simply clicking on a meeting invitation.
- A Single Console for Email and Business Communications: Sales and service representatives are provided a unified view of all customer data necessary for inbound and outbound calls.
- Integrated Search Results: 8x8 Virtual Office comes with a Quick Search feature for finding Salesforce and Google corporate directory records, Virtual Office call history, team members’ current availability, and upcoming meetings.
- Dashboard Personalization: Your employees can configure the experience that suits them well with features for connecting and loading contacts from the CRM system.
- Salesforce Integration: Virtual Office instantly provides Salesforce records for a contact search or an incoming call.
Plus, the tool is easy to install and requires no additional subscription cost. Just download the plug-in from the Chrome Web store and, once enabled, you can immediately start dialing numbers from your Gmail console.
Start Collaborating More Efficiently via Email
8x8 Virtual Office not only encourages your team to work more effectively with its dialing module but is also integrated with Gmail and Google Calendar. Whether you’re a small business or large-scale enterprise, 8x8’s unified solution provides a flexible and transparent way to boost collaboration within your organization.
Collaboration is key to the success of any business. Whether you are using the Virtual Office Mobile app or the 8x8 Virtual Office desktop app, 8x8 makes collaboration quick and simple. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.