“We just invested millions in a high-tech manufacturing facility, so it really hurt when someone called our desk phones ‘dinosaurs,’” says Rino Lampasona, Vice President of Finance for Muraflex. The Montreal manufacturer’s modular architectural glass panels are the quintessence of modern office spaces. After that remark, he decided the dinosaurs’ extinction was right around the corner.
The Challenge: Enable work from anywhere
When Canada shut down for COVID-19, Muraflex enabled Microsoft Teams so employees could communicate from home. But one vital piece was missing: customers were calling the office – and getting no answer.
“Most of our clients are in the United States,” Mr. Lampasona explains. “They hadn’t shut down yet, so they didn’t understand why we weren’t answering our phones and our mailbox was full. It was unbelievably frustrating for all of us. We needed to act quickly.”
When the first shutdown ended, Mr. Lampasona called his telecom solution provider, Connect it Networks, about replacing the Avaya system with a cloud business phone system. The shutdown had convinced him that the solution needed to be native within the familiar Microsoft Teams experience.