Employees and customers both have more power than ever before. With hybrid workplaces as the new norm, the best employees can work or look for work anywhere in the world. Customers also have the same global choice when it comes to who they do business with.

So how do you create a leading employee and customer experience? Join Metrigy Research CEO and Principal Analyst Robin Gareiss, 8x8’s SVP of Product Management Hunter Middleton, and 8x8’s Global VP of Product Marketing Meghan Keough as they discuss:

• What they’re hearing from organizations on revised, long-term EX and CX strategies
• How the lines between employee experience and customer experience are blurring
• Why more organizations are selecting an integrated UC and CC solution

Plus, see Metrigy’s latest research around revenue, customer ratings and cost savings associated with an integrated UC and CC approach.

Robin Gareiss

CEO and Founder, Metrigy

Robin Gareiss oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers. She focuses on digital transformation, customer experience technologies and best practices, and artificial intelligence and analytics. Robin earned a bachelor of science degree in journalism from the University of Illinois and lives in Illinois.

Meghan Keough

Global Vice President of Product & Solutions Marketing, 8x8

Meghan Keough is a seasoned product marketing leader with 20 years in the technology industry where she has held leadership roles in product marketing, product management, marketing and alliances at both large enterprise software companies such as Siebel and Oracle as well as high growth start-ups such as SignalDemand. As VP of Product Marketing, Meghan is currently responsible for leading the go-to-market strategy for 8x8, a leading cloud communications provider. Meghan received her MBA from Harvard Business School where she graduated with honors, and earned a B.S. from Boston College.

Hunter Middleton

SVP, Product Management & Operations, 8x8

Hunter Middleton, Ph.D, leads product management and design at 8x8 including all of the company’s integrated cloud communication, contact center, and video collaboration solutions. He is an experienced product management leader with an 21-year record of creating engaging, industry leading telecommunications, social collaboration and enterprise software applications. Hunter joined 8x8 from Jive Software where he was Vice President and Head of Product Management. Prior to Jive, he was the Head of Product Management at Google for Work Systems. Hunter earned his Ph.D in Physics from Princeton University and holds a Masters in Management from the Kellogg Graduate School of Business at Northwestern University.