Deepen customer engagement with RCS for 8x8 Contact Center.
Go beyond what’s expected. Create more engaging experiences with messaging that’s rich, interactive, and secure.
Make the experience more engaging.
Rich, interactive messaging can make a huge difference. Deliver messages complete with imagery, carousels, buttons, and quick replies for a customer experience that sets you apart.
Protect what matters.
More than ever, customers expect business messaging to be secure. Build trust with verified sender authentication, eliminating fraud and ensuring customers can confidently interact with your brand.
Accelerate resolutions, AI style.
Resolve issues at the speed of AI. Leverage chatbots, AI-driven responses, and suggested actions to streamline customer interactions. The result? Reduced wait times and a big boost in efficiency.
Contact Center capabilities.
Here’s everything else the 8x8 Contact Center does.
Intuitive Workspaces
Engage CX teams with real-time insights, simplified workflows,and low-code/no-code flexible design
Analytics
Empower your teams with unified data, sentiment analysis, and intuitive coaching tools and take action faster.
AI in 8x8 Contact Center
Enhance CX and operational efficiency with automation, real-time insights, and personalized, context-aware guidance across every channel.
Agent Assist
Reduce after call work and provide a consistent experience every time with AI-powered agent assist solutions.
Outbound Campaigns
Boost productivity and customer reach with automated outbound dialing for efficient, targeted outreach campaigns.
Workforce Engagement Management
Support agents with tools built to save time and deliver results.
Integrations
Drive strong CX and more efficient operations with our integrated partner solutions.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
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