Reimagining the Contact Center: Designing the Future of Human + Digital Experience
ICMI's Contact Center Expo: A Digital Experience
On-demand

Joel Neeb, Chief Transformation and Business Operations Officer at 8x8 delivered a keynote on Reimagining the Contact Center: Designing the Future of Human + Digital Experience at this year's ICMI's Contact Center Expo: A Digital Experience.
The talk covered how the contact center is evolving—fast. As AI, automation, and real-time data become embedded across the enterprise, the question isn’t whether the contact center will change—it’s how far we’re willing to rethink it.