At a glance:

  • 8x8 pure cloud PSTN solution reaches 56 countries, including complete coverage of the Baltics
  • 8x8 Phone App for Microsoft Teams provides a new option for cost-effective PSTN calling
  • 8x8 Work is now Chrome Enterprise Recommended
  • Users now have the ability to start 8x8 Meetings by using Siri
  • Introducing the 8x8 Sales Workspace Open Beta program
  • 8x8 Contact Center has digital-first customer experience analytics
  • 8x8 Converse introduces a new workflow step in Automation Builder
  • Self-hosted Jitsi customers can now add telephony to Jitsi meetings

Since the beginning of October, scary movies have been in high rotation on cable and streaming (cue the Halloween movie theme). As we watch these movies, we get sweaty palms, a spike in blood pressure, and an increased heart rate. These are reactions we expect from scary movies but not our business communications.

Fear not! In this release, we have added a collection of features and enhancements to help you avoid the “scare.” Know more about who is in the private chat room, what’s behind your screen with new meeting layout options, and what that noise is with real-time translation and subtitles—no tricks here. Give meeting hosts and participants a treat of positive feedback with animated gif reactions. Troubleshooting got you nervous? Nothing to be scared of because tips for common error codes can be accessed by users from an in-app banner, and further diagnostic testing is now available from the desktop app.

Here are more highlights from this season’s release as we continue to provide effective communications tools to improve productivity and business efficiency all year round.

1. Expanded PSTN replacement services

8x8’s Global ReachTM now extends to 56 countries, including complete coverage of the Baltic states with the new additions of Estonia and Lithuania.

Learn more

2. 8x8 Phone App for Microsoft Teams The 8x8 Phone App for Microsoft Teams is a new integration that provides customers with more options for enabling cost-effective PSTN calling in Teams.

Learn more

3. 8x8 Work is Chrome Enterprise Recommended

8x8 Work is Chrome Enterprise Recommended for the Communications solution track. 8x8 makes it easy for ChromeOS users to quickly deploy and manage end-to-end communications and collaboration. Learn more

4. Siri voice assistant integration

Users now have the ability to start 8x8 Meetings by using Siri voice commands.

5. Sales Workspace (Open Beta) The latest release of 8x8 Work includes an opt-in preview to a new customer engagement experience for sellers. It blends the collaboration interface of 8x8 Work with the sales opportunity workflows in Salesforce.com.

6. 8x8 Contact Center: digital-first customer experience analytics

A digital channels report provides enhanced reporting of digital interactions handled by agents, with advanced search and filter capabilities that offer greater levels of control within analytics functions.

7. 8x8 Converse: new workflow step in Automation Builder

Users can tap on triggers, conditions, and actions available in Automation Builder to programmatically create conversations within 8x8 Converse.

Learn more

8. Telephony for Jitsi meetings

Self-hosted Jitsi customers can now easily add telephony service to an on-premises deployment via Jitsi Meet Components. With telephony service added, meeting participants can dial into a meeting via a PSTN call.

Want to see what other treats we delivered with the Fall 2022 release? Check out the detailed release highlights and keep an eye out for our winter release coming January 2023.