The Monitoring tab allows supervisors to manage Queues, Campaigns, Agents, and Call Playback.
Notices are broadcast across your contact centre and can be sent with low, medium, or high priority to everyone or to specific groups.
Past notices can be reviewed in the Notices Tab.
Set Up Voicemail
Use My Profile to record your personal voicemail message (if enabled). Choose your Workplace Phone or SIP URI. Then select Make Verification Call and follow the prompts to record your voicemail greeting.
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