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Smarter work, powered by AI

8x8 Work™ transforms everyday conversations into powerful insights—improving productivity , alignment, and internal collaboration at scale.

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See how AI can elevate employee productivity

Get a complete overview of how 8x8 Work can supercharge employee productivity.

See how AI can elevate employee productivity

Get a complete overview of how 8x8 Work can supercharge employee productivity.

See how AI can elevate employee productivity

Get a complete overview of how 8x8 Work can supercharge employee productivity.

See how AI can elevate employee productivity

Get a complete overview of how 8x8 Work can supercharge employee productivity.

Unified Communications AI capabilities.

Here’s how 8x8 Work uses AI to boost productivity and reduce manual effort.

Call Transcription

Turns spoken interactions into searchable, structured data for faster follow-up.

Profanity Filter

Flag inappropriate language in calls to support quality assurance.

Voicemail Transcription

Converts voicemails into readable text so nothing gets missed.

Meeting Transcription

Captures conversations with speaker detection and multilingual support.

Action Items

Capture key next steps automatically—no need for manual follow-ups.

Meeting Summaries

Post-meeting recaps highlight action items and decisions—sent automatically to attendees.

Late Joiner Summaries

Gives late arrivals a private summary of what they missed—without disrupting the meeting.

Chat Summarization

Condenses long threads into quick, scannable recaps with key takeaways.

Compose with AI

Suggested replies with tone options help users respond faster and more consistently.

Custom Dictionary

Boosts accuracy by teaching AI to recognize your business’ internal language.

ML-powered 8x8 Global Reach™

Optimized call routing and clarity across regions and networks.

A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.

Contact Center

8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.

Preview of the 8x8 Contact Center interface on a desktop screen

8x8 for Microsoft Teams**

Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.

Integrate seamlessly.

Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.

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The Microsoft Teams logo highlighting its compatibility with 8x8 products
Salesforce logo featured as an integrated solution with 8x8
The Zendesk logo illustrating its role in enhancing CX with 8x8 platform integration

Secure and compliant.

Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.

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ISO 27001 ISOQAR and UKAS Management Systems 0026 certification logos with certificate number 13884.
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Stay in the loop. See what’s new .

DATASHEET

AI for Employee Productivity Datasheet

Learn more
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PRODUCT RELEASES

Spring 2025 product highlights

View Highlights
8x8 Winter 2023 Release Highlights

REPORT

2024 Gartner Magic Quadrant for UCaaS

Read report
Preview of 2024 Gartner Magic Quadrant for UCaaS Report featuring 8x8 as a Leader

REPORT

2024 Gartner Magic Quadrant for CCaaS

Read report
Preview of the 2024 Gartner Magic Quadrant report where 8x8 is recognized as a leader in unified communications

DATASHEET

Work Datasheet

View data
8x8 Work Datasheet access

EBOOK

Unified Communications (UC) Buyer's Guide

Download eBook
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Let’s power your CX ambitions, together.

Connect with 8x8 to power your CX ambitions successfully