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8x8 vs. Nextiva

Why forward-thinking businesses are choosing 8x8 over Nextiva.

8x8 delivers a unified platform that integrates UCaaS, CCaaS, and CPaaS into one powerful solution. While Nextiva may serve the needs of some regional businesses, it lacks the scalability, global reach and support, and enterprise-level functionality that modern and growing organizations demand. That’s where 8x8 stands apart.

Unified UCaaS, CCaaS, and CPaaS platform.

Security, global scalability, and long-term reliability.

Simplified management and unified interaction data across your organization.

How Nextiva doesn’t compare to 8x8.

Third-party Validation

Leader in the Gartner®️ UCaaS Magic Quadrant™

13 years in a row

N/A

Recognized in the Gartner®️ CCaaS Magic Quadrant™ for a first-party Contact Center

10 years in a row

N/A

Recognized in the Forrester UCaaS & CCaaS Wave™ reports

Strong performer in UCaaS and CCaaS reports

N/A

Global Public Sector CCaaS Solutions Customer Value Leadership Award - Frost & Sullivan®️

2024

N/A

Admin Accolades

2024 NY Design Awards - Silver

N/A

Microsoft Teams® Integrations

Teams – Certified Contact Center

Solution Certified for Microsoft Teams

Not Certified

Teams – Certified for Teams Phone

8x8 Operator Connect for Microsoft Teams

Not Certified

Global Service Availability

Full PSTN Replacement

55+ Countries

N/A

Unified Platform

Single Platform for UC & CC

Only offers VoIP phone service, video conferencing, messaging, file sharing.

Unified Service Level Agreement

Unified, financially backed, platform-wide 99.999% uptime

99.999% Not financially backed.

Built for scale. Certified for excellence. Backed by experience.

Five nines. Zero excuses.

8x8 guarantees 99.999% uptime across unified communications and contact center. Unlike Nextiva’s unclear SLAs, you get one consistent promise—less risk, more peace of mind.

Right sized for your team.

8x8 makes it easy for lean IT teams to deploy, manage, and scale communications.

Global reach without hassle.

Connect your teams in 55+ countries with 8x8’s built-in PSTN coverage—more than Nextiva. One provider, global coverage.

Better Microsoft Teams integrations.

Only 8x8 delivers certified Teams solutions for both calling and contact center. No workarounds, no compromises— just a native, seamless experience.

Recommended by leading industry experts.

8x8’s 2024 recognition from Gartner in UCaaS and CCaaS
TrustRadius recognition badges for 8x8 in Buyer's Choice, Top Rated and Tech Cares categories
G2 recognition badges for 8x8 in Best Software Awards in Customer Serivice Products and Users Love us categories

Recommended by leading industry experts.

8x8’s 2024 recognition from Gartner in UCaaS and CCaaS
TrustRadius recognition badges for 8x8 in Buyer's Choice, Top Rated and Tech Cares categories
G2 recognition badges for 8x8 in Best Software Awards in Customer Serivice Products and Users Love us categories

Recommended by leading industry experts.

8x8’s 2024 recognition from Gartner in UCaaS and CCaaS
TrustRadius recognition badges for 8x8 in Buyer's Choice, Top Rated and Tech Cares categories
G2 recognition badges for 8x8 in Best Software Awards in Customer Serivice Products and Users Love us categories

Recommended by leading industry experts.

8x8’s 2024 recognition from Gartner in UCaaS and CCaaS
TrustRadius recognition badges for 8x8 in Buyer's Choice, Top Rated and Tech Cares categories
G2 recognition badges for 8x8 in Best Software Awards in Customer Serivice Products and Users Love us categories

These organizations didn’t settle for less. Why should you?

First United evaluated multiple vendors, including RingCentral, Zoom, and Nextiva.

“We did an evaluation of four or five platforms, and 8x8 came out on top. The decision ultimately came down to flexibility, a Microsoft Teams-certified contact center solution, and outstanding support from 8x8’s advisors.”

AJ Tasker

Vice President and Managing Director of Operations
First United Bank & Trust

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Cape Air evaluated a number of solutions, including Cisco, Five9, RingCentral, Evolve, and 8x8.

“What set 8x8 apart was the superior contact center, CRM integration, robust SLA, and easy phone experience—all on the same platform.”

Brett Stone

Senior Manager of Network Operations
Cape Air

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After evaluating options such as RingCentral and Microsoft Teams, the Catholic Diocese of Maitland-Newcastle chose 8x8

“It’s just so much simpler. A lot of people don’t even know they’re using 8x8, because it integrates so simply into Microsoft Teams and our system.”

Fiona Hanson

Portfolio Manager
Catholic Diocese of Maitland-Newcastle

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