CallCabinet - Microsoft Teams-Certified Compliance Call Recording
Experience seamless Microsoft Teams call recording integrated with 8x8 and built on Azure to enhance compliance and quality assurance.
Integration Overviewlink to this section
CallCabinet is a Microsoft Teams-certified compliance call recording solution for the 8x8 platform. As a part of 8x8’s Microsoft Team portfolio, it offers real-time, seamless recording for video, screen sharing, and voice communications through 8x8 Operator Connect.
Benefitslink to this section
- Future-proof your organization by staying in control of enterprise-wide compliance.
- Enhance quality assurance and internal training to improve customer experience.
- Seamlessly connect hybrid environments with one unified solution.
Featureslink to this section
- Compliant Call Recording
- Cloud, Hybrid, Premise Deployments
- Advanced Playback & Tagging
- 256-bit AES rotating encryption
- Unlimited Audio Storage
- Customizable Retention Policies
- Compliant Call Sharing
- Legal Hold
- Call Reporting Dashboards
- Screen Capture and/or Video Recording
- Manual or Automatic PCI DSS Redaction
- QA & Team Member Evaluation Tools
- Detailed Voice Analysis
- Sentiment Analysis
- Generative AI Data Interaction
- Multilingual Transcription
- Automated email summary report notifications
Prerequisiteslink to this section
- 8x8 Operator Connect license
- Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
- Microsoft 365 Phone System or Microsoft Teams Phone Standard
- CallCabinet Recording Account and License
Security and Compliancelink to this section
Developer: CallCabinet Corporation https://www.callcabinet.com/
Location: United States of America
Terms of Service: https://www.callcabinet.com/terms-and-conditions/
Privacy & Data Governance: https://www.callcabinet.com/privacy-policy/
Certifications & Compliance:
GDPR, PCI DSS, HIPAA, FCA, Dodd-Frank, MiFID II, POPI and more.