Maximize operational efficiencies.
Become a well-oiled customer experience machine with powerful automated communications and data-driven customer interaction insights.
Develop high-performing agents.
Build loyalty from the inside by enabling agents with the proper tools and training—from intelligent scheduling and workload management to enhanced coaching and collaboration.
Streamline workflows, simplify processes.
Merge internal and external communications into one platform to better connect customers to the right person at the right time. Solve problems even faster and skip on-site dispatches with video.
Reduce the cost to serve customers.
Deliver an experience customers love at a low price with AI agents for faster resolutions. Keep your workforce honed in on high-priority projects by letting AI handle the repetitive, basic tasks.
Centralize how you manage systems.
One vendor, endless solutions—that’s 8x8® in a nutshell. Optimize your tech stack and refocus your energy on strategic tasks with insights, reporting, and administration all perfectly packaged on our platform.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
Unified Communications
8x8 Work® connects teams and customers globally with an AI-enabled communications suite.
Communications APIs
8x8 no-code CPaaS connects you to customers on the channels they want from one platform.
CX Beyond the Contact Center
8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Customer stories—no fluff, just real success.
"8x8’s usability has been very, very enjoyable. We can make quick adjustments to the call flows or audio prompts in about 30 seconds and deploy them instantly."
“8x8’s greatest impact on our operations is certainly the speed and ease with which we can react to change. What used to take hours or more now takes seconds.”
“People make the difference. With the continuous insights we get from 8x8, we can coach agents and help them do their best.”
Secure and compliant.
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
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