CX mastery unleashed: How AI is turbocharging customer experience

Customer expectations are higher than ever, but resources? Shrinking fast. With a 16% increase in customer interactions and rising demands for seamless, self-service experiences, businesses are struggling to do more with less—without frustrating customers or burning out agents.

So, how do you scale efficiency while improving customer experience? AI-powered CX.

In the latest episode of the 8x8 CX Mastery Series, we dive deep into the transformative power of AI in customer service. “Efficiency unleashed: Turbocharge your CX operations with AI for maximum impact” is now available on demand, featuring real-world success stories, industry-leading insights, and practical AI strategies you can apply today.

For Claire Penny, embracing AI has been a game-changer:

“We needed to free up our team from dealing with mundane, repetitive tasks so they could focus on complex customer needs. AI has helped us do just that—while also making it easier for customers who prefer to self-serve.”

CX leaders can’t afford to ignore these trends. According to Gartner Forecast Analysis of Contact Centers Worldwide (2024):link to this section

• 16% rise in customer interaction volume—but many companies still rely on outdated, disconnected systems.
• 10% of customers now demand full self-service—yet fragmented experiences leave customers frustrated.
• 50% agent turnover rates in some industries—how can AI reduce burnout and improve retention?

Why you need to watch this webinar now:link to this section

• Maximize efficiency. Discover how AI reduces wait times, accelerates resolutions, and optimizes agent workflows.
• Learn from experts. Hear from Claire Penny, Customer Service Manager at Lichfield District Council, on how AI delivers real results.
• Get actionable AI insights. Learn how automation, self-service, and predictive analytics cut operational costs and enhance CX.

This exclusive on-demand session is packed with expert insights, real-world examples, and practical next steps. If you’re ready to transform your CX strategy and unlock new levels of efficiency, this is a must-watch.