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What
Wilt Chamberlain teaches about CX transformation.

He fixed his free throws with an underhanded “granny shot.” It worked, but looked silly.

Rick Barry didn’t care how it looked. He cared about winning. That same dynamic plays out in business every day. You know your stack is messy. It’s bloated. It’s expensive. And it’s slowing your team down. So why haven’t you changed it?

Top-down view of a large crowd of people walking across a digitally enhanced surface featuring abstract circuit-like patterns. The left side includes graphic design elements in purple and green, along with the 8x8 logo, suggesting themes of connectivity, digital networks, and modern communication infrastructure.

The Real Problem:
It’s not insight. It’s indecision.

According to The JOLT Effect, most teams aren’t stuck because they don’t know the better option. They’re stuck because choosing change feels risky.


The Smartest Move?

Limit the exploration. Stop chasing “perfect.” Start building a simpler, smarter system—one that cuts cost and complexity.

What’s inside:

  • A breakdown of hidden TCO drivers most businesses overlook.
  • How duct-taped tools and add-ons quietly drain your budget.
  • A cost-of-inaction framework to justify change.
  • A path to platform consolidation with clear ROI.

Messy systems aren’t just ugly—they’re costing you.

Download the ebook.

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