System administrator training With 8x8

Having the best all-in-one communications system for your business is only the first step in enjoying its benefits. Training your personnel to use it is, obviously, an essential component of the whole endeavor. System administrator training that's economical with your time and effective in its results is the key.

Here, we explore some key resources for system administrators learning to run 8x8 systems and some of the basic steps you can take to support customer management systems phone training.

The essentials of system administrator training

8x8 offers a variety of training courses for system administrators. Each in their own way, they're designed to help you get the most out of an investment in 8x8's unified communications systems for business. They are delivered in both self-paced and instructor-led formats for 8x8's Work and Contact Center.

Self-paced courses

There are a pair of self-paced course offerings for 8x8 Work and four more for Contact Center Administrator training.

The former are designed to deliver basic competencies in 8x8 Work Analytics and the 8x8 Administrator Console. The latter cover topics including the configuration of CRM tools, understanding the key terminology and codes, managing multi channel scripts, routing and tasks, and using analytics to spot trends and identify high-performing agents.

Overall, the self-paced learning model fits easily into busy schedules while still delivering a consistent flow of information. These courses simulate actual tasks or demonstrate the fundamental capabilities of their respective applications, and provide a fundamental starting place for professional admin work.

Instructor-led courses

The more advanced instructor-led course offerings for 8x8 Work will let you:

  • Fully understand UCaaS terms and concepts
  • Use the full suite of available configuration and reporting features
  • Carry out anything from basic fault correction to advanced troubleshooting

The capabilities covered by instructor-led Contact Center Administrator training include:

  • Expertise in 12 common types of troubleshooting
  • Understanding and using integrations with Salesforce
  • Configuring a working contact center voice channel solution

Instructor-led training is essential for getting the more focused and direct engagement in virtual formats with an instructor and with other learners. This type of training is also necessary to master more advanced features and concepts. It's the capstone of the learning that begins in self-paced courses.

Phone systems training for your staff

With the administration skills you need in place, supporting your larger team as they undergo phone systems training becomes easier. 8x8's course offerings cover end-user training, too, most of it instructor-led with a small portion self-paced.

These learners can go to their instructors with any questions, but in the first steps of putting knowledge into action, they'll also have the reassurance of being able to turn to a trained and well-informed system administrator. You can also direct them to the free training resources provided by 8x8.

It's a good idea to emphasize to your agents and teams that they should come out of training with a solid knowledge of everyday calling functions, call handling and voicemail management, and conference calls. The better their grasp on these essentials, the more efficient your operation will be.

The benefits of 8x8 certification

The next step in deploying 8x8 solutions is becoming a certified partner with accredited expertise in technical product enablement and how best to leverage these products to support sales. Contact us today to learn more about the overall benefits of becoming a partner.