Kicking off the New Year with 8x8’s Winter 2023 Release
At a glance:
- Introducing Mobile Admin for system administrators on the move
- 8x8 pure cloud PSTN solution reaches 58 countries, including Ecuador and Slovakia
- Enhanced Microsoft Dynamics 365 integration
- Sales engagement integration for Salesforce
- Proactive SMS spam blocking
- 8x8 Work calendar event reminders
- 8x8 Contact Center: Quality Management for digital interactions
When the clock struck midnight on January 1, did you make any New Year’s resolutions? Or perhaps did you recommit to the same ones as last year? Some of the most popular New Year resolutions are:
- Exercising more
- Getting organized
- Learning a new skill
- Saving more money
Here at 8x8, our number one resolution year over year is to deliver insight and innovation to our customers. And like all resolutions, our success depends on making a commitment to continue evolving. We too have to take steps to stay in shape, stay organized, keep learning, and meet our financial goals.
When composing new experiences for our customers, we keep these steps in mind to ensure that whatever we’re building is made with efficiency, organization, and affordability in mind. One great example of this from our winter release is our new Mobile Admin experience.
Mobile Admin provides access to frequently used features and immediate visibility into incidents and updates in an interface optimized for users on the move. With Mobile Admin, the 8x8 system administrator can:
- Protect the bottom line. View real-time usage and get alerts on their mobile device enabling them to detect issues before there's an impact on users or business continuity and make immediate changes.
- Stay organized. Admins have control over 8x8 services to make fast decisions and resolve issues, from anywhere.
- Stay in shape. System admins don't have to be tied to their desks because 8x8 Mobile Admin empowers system admins to work from anywhere and remain as productive and efficient as always.
- Keep learning. 8x8 understands its users and how they prefer to work by creating personalized, composed experiences tailored to their specific needs.
Here are more highlights from this season’s release as we continue to provide effective communications tools to improve productivity and business efficiency and help you keep your resolutions all year long:
1. Expanded PSTN replacement services
8x8’s Global ReachTM now extends to 58 countries with the new additions of Ecuador and Slovakia.
2. Microsoft Dynamics 365 integration
Deeper integration with this leading CRM platform now includes compatibility with Unified Interface, the latest generation of Microsoft’s UX that enables customers to tailor CX workflows within Dynamics.
3. Sales engagement integration for Salesforce
This enriched add-on experience for Salesforce users streamlines record keeping and process automation for high-volume calling environments, and enables the deployment of customized sales cadence workflows.
4. SMS spam blocking
8x8 Work admins can now block incoming messages from certain numbers for the entire company to help mitigate spam.
5. Calendar event reminders
Meeting hosts and participants now receive calendar event reminders in 8x8 Work and join the meeting with one click, directly from the reminder.
6. 8x8 Contact Center: Quality Management for digital interactions
Quality evaluators for Quality Management and Speech Analytics have access to all digital channel details and to all attachments within those digital channels. This provides evaluators all the information they need for complete and comprehensive interaction evaluations.
To learn more about our Winter 2023 release, check out the detailed release highlights on our website.
