Solutions > Outsourcing

Solutions for
Consulting and Outsourcing

8x8 unified communications and contact centres have everything you need to help your customers get great results.

Powerful, efficient communications for a 24/7 world

Whether you’re offering a consulting services or business process outsourcing, you need to be available to your clients. Do business with anyone, anywhere, over any device—while saving money with 8x8.  We know cost efficiency and business optimization is your game.  It’s ours, too.

8x8’s business phone service can route directly into its contact centre software, giving us a complete business communication suite for our 24x7 service desk. 8x8’s integrated solution was—by far—the easiest one to implement of all the systems evaluated.

Eric Tewey CIO, MatrixOneSource
Business Phone Service: MatrixOneSource Logo

Ultra-fast deployment. Easy management. Proven results.

Scale operations up or down with ultra-fast deployment. Improve first-call resolution with skills-based routing and multi-channel capabilities. Monitor and document results, with great reporting features and automatic reporting. And amplify results, with instant integration with Salesforce, NetSuite, and workforce optimization software.

Follow-the-sun success

Why is 8x8 so trusted by companies in the HR outsourcing, property management, help desk support, and other  BPO areas? These firms all have one thing in common: they need a reliable, flexible contact centre solution for follow-the-sun client support. And 8x8’s Virtual Contact Centre has everything they need:  workforce optimization, easy-to-use features for agents and supervisors and quality management capabilities. Plus, it works with a wide variety of third-party software such as SalesforceNetSuite—and of course, with 8x8’s top-notch international business phone service.

Cloud Call Centre Tech for Outsourcers

This Frost and Sullivan report explains the setbacks posed by traditional contact centre, and explores the possibilities of a next-generation virtual contact centre including:

  • How an omni-channel system simplifies, yet improves, the overall customer experience
  • The benefits of virtual contact centres and employing a work-at-home model
  • How cloud-based, Software-as-a-Service can bring new capabilities without depleting resources
  • What to look for in a hosted contact centre provider

DOWNLOAD WHITE PAPER