Chapter 1 Say no to app switching.
Chapter 1 Say no to app switching.
Remember using separate physical devices to make phone calls, send email or chat messages, and join video conferences? Tech advances led to communication tools being consolidated into a single app, accessible on a smartphone or a desktop computer. 8x8 addressed both of those markets by combining video, voice, chat and contact center into one application, facilitating productive work from anywhere on almost any device.
Over the last 12 months, work-from-anywhere policies rapidly gained momentum as organizations abruptly shifted to remote work. Businesses expected workers to communicate from any collaboration application with contextual capabilities. For instance, a sales rep would spend their day in Salesforce.com (SFDC), then use a mobile phone to make customer calls or send instant messages from a messaging app or join a sales briefing over a video conference. But using several different tools isn’t the issue – it’s that we spend so little time concentrating on each task when we switch context.
You probably want to be able to make customer calls right from your SFDC application. You don’t want to have to exit SFDC to make that call. You want to use the application you are in all the time to do your work. In fact, you may also want that call recorded and made available for later reference in the context of the customer or prospect you just called.
Remember using separate physical devices to make phone calls, send email or chat messages, and join video conferences? Tech advances led to communication tools being consolidated into a single app, accessible on a smartphone or a desktop computer. 8x8 addressed both of those markets by combining video, voice, chat and contact center into one application, facilitating productive work from anywhere on almost any device.
Over the last 12 months, work-from-anywhere policies rapidly gained momentum as organizations abruptly shifted to remote work. Businesses expected workers to communicate from any collaboration application with contextual capabilities. For instance, a sales rep would spend their day in Salesforce.com (SFDC), then use a mobile phone to make customer calls or send instant messages from a messaging app or join a sales briefing over a video conference. But using several different tools isn’t the issue – it’s that we spend so little time concentrating on each task when we switch context.
You probably want to be able to make customer calls right from your SFDC application. You don’t want to have to exit SFDC to make that call. You want to use the application you are in all the time to do your work. In fact, you may also want that call recorded and made available for later reference in the context of the customer or prospect you just called.
Remember using separate physical devices to make phone calls, send email or chat messages, and join video conferences? Tech advances led to communication tools being consolidated into a single app, accessible on a smartphone or a desktop computer. 8x8 addressed both of those markets by combining video, voice, chat and contact center into one application, facilitating productive work from anywhere on almost any device.
Over the last 12 months, work-from-anywhere policies rapidly gained momentum as organizations abruptly shifted to remote work. Businesses expected workers to communicate from any collaboration application with contextual capabilities. For instance, a sales rep would spend their day in Salesforce.com (SFDC), then use a mobile phone to make customer calls or send instant messages from a messaging app or join a sales briefing over a video conference. But using several different tools isn’t the issue – it’s that we spend so little time concentrating on each task when we switch context.
You probably want to be able to make customer calls right from your SFDC application. You don’t want to have to exit SFDC to make that call. You want to use the application you are in all the time to do your work. In fact, you may also want that call recorded and made available for later reference in the context of the customer or prospect you just called.
Remember using separate physical devices to make phone calls, send email or chat messages, and join video conferences? Tech advances led to communication tools being consolidated into a single app, accessible on a smartphone or a desktop computer. 8x8 addressed both of those markets by combining video, voice, chat and contact center into one application, facilitating productive work from anywhere on almost any device.
Over the last 12 months, work-from-anywhere policies rapidly gained momentum as organizations abruptly shifted to remote work. Businesses expected workers to communicate from any collaboration application with contextual capabilities. For instance, a sales rep would spend their day in Salesforce.com (SFDC), then use a mobile phone to make customer calls or send instant messages from a messaging app or join a sales briefing over a video conference. But using several different tools isn’t the issue – it’s that we spend so little time concentrating on each task when we switch context.
You probably want to be able to make customer calls right from your SFDC application. You don’t want to have to exit SFDC to make that call. You want to use the application you are in all the time to do your work. In fact, you may also want that call recorded and made available for later reference in the context of the customer or prospect you just called.
Context counts.
“For years now, some of the biggest productivity killers — ranked at the very top in certain studies — is getting workers to understand how to actually use the growing wealth of communications tools at their disposal.”
Dion Hinchcliffe
Constellation Research
Context counts.
“For years now, some of the biggest productivity killers — ranked at the very top in certain studies — is getting workers to understand how to actually use the growing wealth of communications tools at their disposal.”
Dion Hinchcliffe
Constellation Research
Context counts.
“For years now, some of the biggest productivity killers — ranked at the very top in certain studies — is getting workers to understand how to actually use the growing wealth of communications tools at their disposal.”
Dion Hinchcliffe
Constellation Research
Context counts.
“For years now, some of the biggest productivity killers — ranked at the very top in certain studies — is getting workers to understand how to actually use the growing wealth of communications tools at their disposal.”
Dion Hinchcliffe
Constellation Research
People want additional capabilities. They don’t want more tools.
So if users have the communications capabilities in the tools they already use, they are more likely to take advantage of those capabilities. Whether they are the tools used for your business processes like Salesforce, ServiceNow, or Microsoft Teams, you want new functionality to be available in the context that is most convenient for the job you are doing at any one time.
We call out those three applications in particular because they represent millions of active users every day. Microsoft Teams alone passed 120 million active daily users at the end of 2020. And those users don’t just need to communicate with other Teams users. Sometimes they have to communicate with people who are not using Microsoft Teams and need the convenience of making a phone call from Teams to a non-teams user, any time, anywhere in the world. User communications don’t only traverse geographical or form factor boundaries, they also cross contextual boundaries.
People want additional capabilities. They don’t want more tools.
So if users have the communications capabilities in the tools they already use, they are more likely to take advantage of those capabilities. Whether they are the tools used for your business processes like Salesforce, ServiceNow, or Microsoft Teams, you want new functionality to be available in the context that is most convenient for the job you are doing at any one time.
We call out those three applications in particular because they represent millions of active users every day. Microsoft Teams alone passed 120 million active daily users at the end of 2020. And those users don’t just need to communicate with other Teams users. Sometimes they have to communicate with people who are not using Microsoft Teams and need the convenience of making a phone call from Teams to a non-teams user, any time, anywhere in the world. User communications don’t only traverse geographical or form factor boundaries, they also cross contextual boundaries.
People want additional capabilities. They don’t want more tools.
So if users have the communications capabilities in the tools they already use, they are more likely to take advantage of those capabilities. Whether they are the tools used for your business processes like Salesforce, ServiceNow, or Microsoft Teams, you want new functionality to be available in the context that is most convenient for the job you are doing at any one time.
We call out those three applications in particular because they represent millions of active users every day. Microsoft Teams alone passed 120 million active daily users at the end of 2020. And those users don’t just need to communicate with other Teams users. Sometimes they have to communicate with people who are not using Microsoft Teams and need the convenience of making a phone call from Teams to a non-teams user, any time, anywhere in the world. User communications don’t only traverse geographical or form factor boundaries, they also cross contextual boundaries.
People want additional capabilities. They don’t want more tools.
So if users have the communications capabilities in the tools they already use, they are more likely to take advantage of those capabilities. Whether they are the tools used for your business processes like Salesforce, ServiceNow, or Microsoft Teams, you want new functionality to be available in the context that is most convenient for the job you are doing at any one time.
We call out those three applications in particular because they represent millions of active users every day. Microsoft Teams alone passed 120 million active daily users at the end of 2020. And those users don’t just need to communicate with other Teams users. Sometimes they have to communicate with people who are not using Microsoft Teams and need the convenience of making a phone call from Teams to a non-teams user, any time, anywhere in the world. User communications don’t only traverse geographical or form factor boundaries, they also cross contextual boundaries.
Communications strategy became increasingly critical to every organization in 2020. That may seem like a silly statement. Haven’t communications always been critical? Of course they have. But social distancing norms and new ways of working are here to stay, continuing to restrict face-to-face meetings in the short term, and will certainly have an ongoing long-term impact. Forward-thinking organizations that implemented work from anywhere directives early on, are evolving these policies into broader work-from-anywhere strategies that also consider the importance of the convenience of communications within the context of how employees spend their time at work.
To discover how the world of communications is becoming more contextual and why convenience matters, check out this article from Constellation Research on “Reducing Team Communications Silos”.
Communications strategy became increasingly critical to every organization in 2020. That may seem like a silly statement. Haven’t communications always been critical? Of course they have. But social distancing norms and new ways of working are here to stay, continuing to restrict face-to-face meetings in the short term, and will certainly have an ongoing long-term impact. Forward-thinking organizations that implemented work from anywhere directives early on, are evolving these policies into broader work-from-anywhere strategies that also consider the importance of the convenience of communications within the context of how employees spend their time at work.
To discover how the world of communications is becoming more contextual and why convenience matters, check out this article from Constellation Research on “Reducing Team Communications Silos”.
Communications strategy became increasingly critical to every organization in 2020. That may seem like a silly statement. Haven’t communications always been critical? Of course they have. But social distancing norms and new ways of working are here to stay, continuing to restrict face-to-face meetings in the short term, and will certainly have an ongoing long-term impact. Forward-thinking organizations that implemented work from anywhere directives early on, are evolving these policies into broader work-from-anywhere strategies that also consider the importance of the convenience of communications within the context of how employees spend their time at work.
To discover how the world of communications is becoming more contextual and why convenience matters, check out this article from Constellation Research on “Reducing Team Communications Silos”.
Communications strategy became increasingly critical to every organization in 2020. That may seem like a silly statement. Haven’t communications always been critical? Of course they have. But social distancing norms and new ways of working are here to stay, continuing to restrict face-to-face meetings in the short term, and will certainly have an ongoing long-term impact. Forward-thinking organizations that implemented work from anywhere directives early on, are evolving these policies into broader work-from-anywhere strategies that also consider the importance of the convenience of communications within the context of how employees spend their time at work.
To discover how the world of communications is becoming more contextual and why convenience matters, check out this article from Constellation Research on “Reducing Team Communications Silos”.
Chapter One Takeaways
Ubiquitous, easy to use communications apps are vital tools that keep business running smoothly. Forward-thinking organizations having work-from-anywhere strategies as a more permanent aspect of company policies, acknowledge the importance of convenience, context, and speed of communications. For Microsoft Teams customers, this means curbing context switching between several different apps, changing digital behaviors and working smarter.
Helpful Resources
Learn more about 8x8 Voice for Microsoft Teams
Chapter One Takeaways
Ubiquitous, easy to use communications apps are vital tools that keep business running smoothly. Forward-thinking organizations having work-from-anywhere strategies as a more permanent aspect of company policies, acknowledge the importance of convenience, context, and speed of communications. For Microsoft Teams customers, this means curbing context switching between several different apps, changing digital behaviors and working smarter.
Helpful Resources
Learn more about 8x8 Voice for Microsoft Teams
Chapter One Takeaways
Ubiquitous, easy to use communications apps are vital tools that keep business running smoothly. Forward-thinking organizations having work-from-anywhere strategies as a more permanent aspect of company policies, acknowledge the importance of convenience, context, and speed of communications. For Microsoft Teams customers, this means curbing context switching between several different apps, changing digital behaviors and working smarter.
Helpful Resources
Learn more about 8x8 Voice for Microsoft Teams
Chapter One Takeaways
Ubiquitous, easy to use communications apps are vital tools that keep business running smoothly. Forward-thinking organizations having work-from-anywhere strategies as a more permanent aspect of company policies, acknowledge the importance of convenience, context, and speed of communications. For Microsoft Teams customers, this means curbing context switching between several different apps, changing digital behaviors and working smarter.
Helpful Resources
Learn more about 8x8 Voice for Microsoft Teams
Chapter Two Preview
Stay tuned for the upcoming chapters in our Connect Everywhere Ebook. Eager to learn how we make communications better for Microsoft Teams? Watch a short video introduction to see convenient communications in action.
Chapter Two Preview
Stay tuned for the upcoming chapters in our Connect Everywhere Ebook. Eager to learn how we make communications better for Microsoft Teams? Watch a short video introduction to see convenient communications in action.
Chapter Two Preview
Stay tuned for the upcoming chapters in our Connect Everywhere Ebook. Eager to learn how we make communications better for Microsoft Teams? Watch a short video introduction to see convenient communications in action.
Chapter Two Preview
Stay tuned for the upcoming chapters in our Connect Everywhere Ebook. Eager to learn how we make communications better for Microsoft Teams? Watch a short video introduction to see convenient communications in action.
8x8 is trusted by over one million users worldwide.
8x8 is trusted by over one million users worldwide.
8x8 is trusted by over one million users worldwide.
8x8 is trusted by over one million users worldwide.
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