Welcome back,
In the last chapter, we explored working in the new normal and how employee collaboration and customer communication have both rapidly transitioned to virtual-first.
We also determined that an all-in-one communications platform is really the only viable solution to help businesses succeed in this new digital workplace. In this chapter, we’ll outline four specific selection criteria you should consider when evaluating communications vendors.
Welcome back,
In the last chapter, we explored working in the new normal and how employee collaboration and customer communication have both rapidly transitioned to virtual-first.
We also determined that an all-in-one communications platform is really the only viable solution to help businesses succeed in this new digital workplace. In this chapter, we’ll outline four specific selection criteria you should consider when evaluating communications vendors.
Welcome back,
In the last chapter, we explored working in the new normal and how employee collaboration and customer communication have both rapidly transitioned to virtual-first.
We also determined that an all-in-one communications platform is really the only viable solution to help businesses succeed in this new digital workplace. In this chapter, we’ll outline four specific selection criteria you should consider when evaluating communications vendors.
Welcome back,
In the last chapter, we explored working in the new normal and how employee collaboration and customer communication have both rapidly transitioned to virtual-first.
We also determined that an all-in-one communications platform is really the only viable solution to help businesses succeed in this new digital workplace. In this chapter, we’ll outline four specific selection criteria you should consider when evaluating communications vendors.
Security takes many forms for different businesses. In this digital workplace, communications security has elevated importance, but it often takes a backseat to cost.
What do we mean by communications security? There are two primary types of information that must be kept secure and encrypted:
- Data at rest, meaning any information that is stored, such as communications history logs, recordings and other metadata associated with your communications
- Communications in flight (e.g. calls, meetings or chats in progress)
Security takes many forms for different businesses. In this digital workplace, communications security has elevated importance, but it often takes a backseat to cost.
What do we mean by communications security? There are two primary types of information that must be kept secure and encrypted:
- Data at rest, meaning any information that is stored, such as communications history logs, recordings and other metadata associated with your communications
- Communications in flight (e.g. calls, meetings or chats in progress)
Security takes many forms for different businesses. In this digital workplace, communications security has elevated importance, but it often takes a backseat to cost.
What do we mean by communications security? There are two primary types of information that must be kept secure and encrypted:
- Data at rest, meaning any information that is stored, such as communications history logs, recordings and other metadata associated with your communications
- Communications in flight (e.g. calls, meetings or chats in progress)
Security takes many forms for different businesses. In this digital workplace, communications security has elevated importance, but it often takes a backseat to cost.
What do we mean by communications security? There are two primary types of information that must be kept secure and encrypted:
- Data at rest, meaning any information that is stored, such as communications history logs, recordings and other metadata associated with your communications
- Communications in flight (e.g. calls, meetings or chats in progress)
What puts that information at risk? According to this recent Nemertes report, common threats to business communications solutions include:
- Denial-of-service attacks against providers, or against the enterprise that limit the ability of users to connect to cloud services
- Toll fraud attacks that cause unwanted and costly outbound calls, or that route calls across high-cost network providers
- Phishing attacks designed to enable unauthorized log-in to a user’s communications applications
These attacks are becoming alarmingly more common, taking advantage of the recent shift toward increased remote-work models.
What puts that information at risk? According to this recent Nemertes report, common threats to business communications solutions include:
- Denial-of-service attacks against providers, or against the enterprise that limit the ability of users to connect to cloud services
- Toll fraud attacks that cause unwanted and costly outbound calls, or that route calls across high-cost network providers
- Phishing attacks designed to enable unauthorized log-in to a user’s communications applications
These attacks are becoming alarmingly more common, taking advantage of the recent shift toward increased remote-work models.
What puts that information at risk? According to this recent Nemertes report, common threats to business communications solutions include:
- Denial-of-service attacks against providers, or against the enterprise that limit the ability of users to connect to cloud services
- Toll fraud attacks that cause unwanted and costly outbound calls, or that route calls across high-cost network providers
- Phishing attacks designed to enable unauthorized log-in to a user’s communications applications
These attacks are becoming alarmingly more common, taking advantage of the recent shift toward increased remote-work models.
What puts that information at risk? According to this recent Nemertes report, common threats to business communications solutions include:
- Denial-of-service attacks against providers, or against the enterprise that limit the ability of users to connect to cloud services
- Toll fraud attacks that cause unwanted and costly outbound calls, or that route calls across high-cost network providers
- Phishing attacks designed to enable unauthorized log-in to a user’s communications applications
These attacks are becoming alarmingly more common, taking advantage of the recent shift toward increased remote-work models.
While employee training and compliance with security best practices is critical in defending against attacks like social engineering, it is incumbent on the communications service provider to develop, manage, and maintain a secure platform.Only then can businesses take the necessary precautions to secure their endpoints and users from any malicious attacks.
Vendors with lax security practices—both internal and in the solutions they provide—put your business’ communications at risk. Vendors who implement weak security protocols when encrypting communications traffic or that comply with government agency requests to compromise that security (e.g. by providing a backdoor) should not be considered at all if data security is a priority.
8x8 has earned several industry-standard security and compliance certifications, encrypts all communications traffic across all channels to and from its endpoints, and secures data at rest in the 8x8 cloud. In fact, 8x8 has worked with standards bodies to evolve and implement industry-first security standards, including its most recent initiative to provide end-to-end encrypted video meetings. As a business, you can be confident that 8x8 takes communications security seriously, remains open and transparent about its communications practices, and constantly improves and innovates to lead on security.
While employee training and compliance with security best practices is critical in defending against attacks like social engineering, it is incumbent on the communications service provider to develop, manage, and maintain a secure platform.Only then can businesses take the necessary precautions to secure their endpoints and users from any malicious attacks.
Vendors with lax security practices—both internal and in the solutions they provide—put your business’ communications at risk. Vendors who implement weak security protocols when encrypting communications traffic or that comply with government agency requests to compromise that security (e.g. by providing a backdoor) should not be considered at all if data security is a priority.
8x8 has earned several industry-standard security and compliance certifications, encrypts all communications traffic across all channels to and from its endpoints, and secures data at rest in the 8x8 cloud. In fact, 8x8 has worked with standards bodies to evolve and implement industry-first security standards, including its most recent initiative to provide end-to-end encrypted video meetings. As a business, you can be confident that 8x8 takes communications security seriously, remains open and transparent about its communications practices, and constantly improves and innovates to lead on security.
While employee training and compliance with security best practices is critical in defending against attacks like social engineering, it is incumbent on the communications service provider to develop, manage, and maintain a secure platform.Only then can businesses take the necessary precautions to secure their endpoints and users from any malicious attacks.
Vendors with lax security practices—both internal and in the solutions they provide—put your business’ communications at risk. Vendors who implement weak security protocols when encrypting communications traffic or that comply with government agency requests to compromise that security (e.g. by providing a backdoor) should not be considered at all if data security is a priority.
8x8 has earned several industry-standard security and compliance certifications, encrypts all communications traffic across all channels to and from its endpoints, and secures data at rest in the 8x8 cloud. In fact, 8x8 has worked with standards bodies to evolve and implement industry-first security standards, including its most recent initiative to provide end-to-end encrypted video meetings. As a business, you can be confident that 8x8 takes communications security seriously, remains open and transparent about its communications practices, and constantly improves and innovates to lead on security.
While employee training and compliance with security best practices is critical in defending against attacks like social engineering, it is incumbent on the communications service provider to develop, manage, and maintain a secure platform.Only then can businesses take the necessary precautions to secure their endpoints and users from any malicious attacks.
Vendors with lax security practices—both internal and in the solutions they provide—put your business’ communications at risk. Vendors who implement weak security protocols when encrypting communications traffic or that comply with government agency requests to compromise that security (e.g. by providing a backdoor) should not be considered at all if data security is a priority.
8x8 has earned several industry-standard security and compliance certifications, encrypts all communications traffic across all channels to and from its endpoints, and secures data at rest in the 8x8 cloud. In fact, 8x8 has worked with standards bodies to evolve and implement industry-first security standards, including its most recent initiative to provide end-to-end encrypted video meetings. As a business, you can be confident that 8x8 takes communications security seriously, remains open and transparent about its communications practices, and constantly improves and innovates to lead on security.
“Communication – the human connection – is the key to personal and career success.”
Paul J. Meyer
“Communication – the human connection – is the key to personal and career success.”
Paul J. Meyer
“Communication – the human connection – is the key to personal and career success.”
Paul J. Meyer
“Communication – the human connection – is the key to personal and career success.”
Paul J. Meyer
Usability is key to adopting any new technology. Gone are the days when users would tolerate a trade-off between sophistication and ease of use.
This is especially true for communications solutions, where a consistent experience across different modes of communication can mean business-changing productivity gains and improvement in collaboration. A Nemertes report found recently that 63.8% of organizations are already using a team collaboration solution or were planning to. The recent sudden transition to remote working has accelerated this adoption.
Usability is key to adopting any new technology. Gone are the days when users would tolerate a trade-off between sophistication and ease of use.
This is especially true for communications solutions, where a consistent experience across different modes of communication can mean business-changing productivity gains and improvement in collaboration. A Nemertes report found recently that 63.8% of organizations are already using a team collaboration solution or were planning to. The recent sudden transition to remote working has accelerated this adoption.
Usability is key to adopting any new technology. Gone are the days when users would tolerate a trade-off between sophistication and ease of use.
This is especially true for communications solutions, where a consistent experience across different modes of communication can mean business-changing productivity gains and improvement in collaboration. A Nemertes report found recently that 63.8% of organizations are already using a team collaboration solution or were planning to. The recent sudden transition to remote working has accelerated this adoption.
Usability is key to adopting any new technology. Gone are the days when users would tolerate a trade-off between sophistication and ease of use.
This is especially true for communications solutions, where a consistent experience across different modes of communication can mean business-changing productivity gains and improvement in collaboration. A Nemertes report found recently that 63.8% of organizations are already using a team collaboration solution or were planning to. The recent sudden transition to remote working has accelerated this adoption.
A simple, unified user interface is more than a nice-to-have, as it will:
- Facilitate the onboarding of new employees, most if not all of which will be recruited and onboarded remotely
- Make collaborating on different channels and moving amongst channels effortless
- Encourage wide use and adoption by all employees
- Render customer communications with your business effortless.
A simple, unified user interface is more than a nice-to-have, as it will:
- Facilitate the onboarding of new employees, most if not all of which will be recruited and onboarded remotely
- Make collaborating on different channels and moving amongst channels effortless
- Encourage wide use and adoption by all employees
- Render customer communications with your business effortless.
A simple, unified user interface is more than a nice-to-have, as it will:
- Facilitate the onboarding of new employees, most if not all of which will be recruited and onboarded remotely
- Make collaborating on different channels and moving amongst channels effortless
- Encourage wide use and adoption by all employees
- Render customer communications with your business effortless.
A simple, unified user interface is more than a nice-to-have, as it will:
- Facilitate the onboarding of new employees, most if not all of which will be recruited and onboarded remotely
- Make collaborating on different channels and moving amongst channels effortless
- Encourage wide use and adoption by all employees
- Render customer communications with your business effortless.
We know adoption is key to employee productivity and happiness. According to this study, employees are more inclined to adopt new technology if they feel it will improve their productivity. Choose a difficult, complicated communications platform and your users will not hesitate to find easier alternatives. And if employees bypass official communications channels, true productivity towards business objectives suffers, and customer satisfaction suffers—not to mention a reporting and accountability nightmare.
The message is simple: Select a solution that makes communications simple. 8x8 Virtual Office provides a consistent, intuitive experience across devices, unifying voice, chat, and video channels. Through Express and X Series, comprehensive analytics can provide you with valuable insights into communications effectiveness and productivity.
We know adoption is key to employee productivity and happiness. According to this study, employees are more inclined to adopt new technology if they feel it will improve their productivity. Choose a difficult, complicated communications platform and your users will not hesitate to find easier alternatives. And if employees bypass official communications channels, true productivity towards business objectives suffers, and customer satisfaction suffers—not to mention a reporting and accountability nightmare.
The message is simple: Select a solution that makes communications simple. 8x8 Virtual Office provides a consistent, intuitive experience across devices, unifying voice, chat, and video channels. Through Express and X Series, comprehensive analytics can provide you with valuable insights into communications effectiveness and productivity.
We know adoption is key to employee productivity and happiness. According to this study, employees are more inclined to adopt new technology if they feel it will improve their productivity. Choose a difficult, complicated communications platform and your users will not hesitate to find easier alternatives. And if employees bypass official communications channels, true productivity towards business objectives suffers, and customer satisfaction suffers—not to mention a reporting and accountability nightmare.
The message is simple: Select a solution that makes communications simple. 8x8 Virtual Office provides a consistent, intuitive experience across devices, unifying voice, chat, and video channels. Through Express and X Series, comprehensive analytics can provide you with valuable insights into communications effectiveness and productivity.
We know adoption is key to employee productivity and happiness. According to this study, employees are more inclined to adopt new technology if they feel it will improve their productivity. Choose a difficult, complicated communications platform and your users will not hesitate to find easier alternatives. And if employees bypass official communications channels, true productivity towards business objectives suffers, and customer satisfaction suffers—not to mention a reporting and accountability nightmare.
The message is simple: Select a solution that makes communications simple. 8x8 Virtual Office provides a consistent, intuitive experience across devices, unifying voice, chat, and video channels. Through Express and X Series, comprehensive analytics can provide you with valuable insights into communications effectiveness and productivity.
Many communications vendors focus on a single channel and try to sell their strength in that area. In today’s digital workplace, employees and customers switch channels constantly, and they deserve a consistent experience.
In fact, true communications power comes from support for multiple channels and making it easy to move between them.
Making communications easy doesn’t necessarily make them better, though. For small businesses, teamwork is key and every customer interaction could be the last. If you don’t understand how effective your communications are, you can’t make the right decisions to improve productivity, avoid customer churn, and increase profit margin.
Many communications vendors focus on a single channel and try to sell their strength in that area. In today’s digital workplace, employees and customers switch channels constantly, and they deserve a consistent experience.
In fact, true communications power comes from support for multiple channels and making it easy to move between them.
Making communications easy doesn’t necessarily make them better, though. For small businesses, teamwork is key and every customer interaction could be the last. If you don’t understand how effective your communications are, you can’t make the right decisions to improve productivity, avoid customer churn, and increase profit margin.
Many communications vendors focus on a single channel and try to sell their strength in that area. In today’s digital workplace, employees and customers switch channels constantly, and they deserve a consistent experience.
In fact, true communications power comes from support for multiple channels and making it easy to move between them.
Making communications easy doesn’t necessarily make them better, though. For small businesses, teamwork is key and every customer interaction could be the last. If you don’t understand how effective your communications are, you can’t make the right decisions to improve productivity, avoid customer churn, and increase profit margin.