3-Way Calling

3-way calling lets you host virtual meetings and makes your phone features more useful in instances when you need more than two parties on the line simultaneously. Also known as a conference bridge, 3-way calls involve connecting three phone participants together. It's easier to collaborate when you aren't limited to two parties on a single call, and that's where 3-way calling comes in.

Discover more about 3-way calling and how to set it up with customized instructions for your phone's model.

What Is a 3-Way Call?

3-way calls connect three parties instead of two. This way, you can have an additional person participate in your calls without setting up a larger conference call. It’s simple to add a third person to your two-way call and create a 3-way conference call. This feature can be set up within minutes and allows you to host virtual meetings using your phone as a video conferencing alternative.

With 8x8, it’s easy to quickly get a second opinion with 3-way calling:

  • Add an inside caller
  • Add an outside caller
  • Drop the last caller

If you would like to have a conference call with more people, use the 8x8 Conference Bridge. Find out more about how to set up and control a conference bridge by clicking here.

How to Make a 3-Way Call

To set up a 3-way call, follow the guidelines for your phone system. If you don’t see your phone’s model on this list, please review the user manual provided with your phone.

Cisco SPA 525G2

  • While in an active two-way call, start by pressing the Conf button. This puts the first call on hold and opens a second line. You will hear a dial tone
  • Dial the phone number for the third party
  • Join all parties by pressing Conf again

Note: Everyone will be disconnected from the call when you hang up. To disconnect without ending a call between the other two parties, press Join.

Polycom SoundPoint IP Series and VVX 300

  • While in a two-way call, place the first call on hold and open an additional line by pressing the Conference button or the Confrnc softkey. You will hear a dial tone
  • Dial the phone number for the additional party
  • Press Conference/Confrnc once again to join all parties when the new party answers. You may repeat this step to add as many new parties as you want to the same call

Simply hang up when you want to end the call. This will disconnect all parties.

Polycom VVX 400

You have two options for setting up a conference: by joining two calls together using the Join softkey or by calling two parties and joining them with the Confrnc softkey.

For a conventional conference call:

  • Start with a two-way call and press More from the Lines or Calls view. Next, press Confrnc to put the first call on hold and begin an additional line. You will hear a dial tone
  • Dial the phone number for the new party
  • Press More > Confrnc again to join all parties after the new party answers. You will see the Active: Conference screen next

Watch this video to set up a 3-way call on your Polycom VVX phone:

To join two in-progress calls (two held or one active and one on hold):

  • While in the Lines or Calls view, press More > Join. This will join the parties on one line (that of the last active call)

Polycom VVX 500/600

You have two options for setting up a conference: by joining two calls together using the Join softkey or by calling two parties and joining them with the Confrnc softkey.

For a conventional conference call:

  • Start with a two-way call and press More from the Lines or Calls view. Next, press Confrnc to put the first call on hold and begin an additional line. You will hear a dial tone
  • Dial the phone number for the new party
  • Press More > Confrnc again to join all parties after the new party answers. You will see the Active: Conference screen next

To join two in-progress calls (two held or one active and one on hold):

  • While in the Lines or Calls view, press Join. This will join the parties on one line (that of the last active call)

Following these instructions carefully helps you easily and successfully make conference calls. Practicing these steps a few times before an upcoming call may prevent mistakes and accidentally dropped calls.

The Right Business Communications for Every Organization

If you know how to make a 3-way call, you can set up your own virtual meetings and collaborate more with others. Use 3-way calling for sales meetings, interviews, kick-off meetings for new projects and more.

3-Way Calling FAQs

  1. While on a 3-way call, how do I end one call and continue with the other?
    To disconnect one or both parties, ask them to hang up.

  2. How do I turn a call waiting into a 3-way call?
    You won’t be able to, but you do have the option to speak to the second caller by tapping the Call icon. To switch between the 2 calls, tap the Call icon or the Swap / Switch icon.

  3. What happens if someone calls while a 3-way call is in progress?
    If someone tries to call you while a 3-way call is in progress, the caller will hear a busy signal. If you've activated call forwarding, the call will be forwarded immediately.

When it comes to VoIP, 8x8 provides a reliable and compliant cloud solution at a demanding level rarely seen by other cloud providers. Don't take your chances with a subpar cloud-based telecom system. Call 1-866-879-8647 or fill out an online form to request a no-obligation quote from an 8x8 product specialist.

Related Topics:

3-Way Calling

Conference Bridge

Virtual Office Meetings

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