8x8 Contact Center
Learn to create and share custom reports with Analytics for Contact Center with this remote training.
Supervisors looking to obtain customizable data and reports from 8x8 Analytics for Contact Center.
Supervisors will attend a remote, instructor-led training session and product demonstration of how to use 8x8 Analytics for Contact Center.
The instructor will demonstrate:
The customer will receive an electronic copy of class handouts and reference materials.
Virtual sessions can accommodate 40 participants per session.
At the end of this course, students will be able to perform Supervisor tasks such as:
Contact Center Analytics
Set up agent status, resources, and performance as well as queue status, custom metrics, thresholds, dashboards, and wallboards in this self-paced course.
Contact Center Adoption Kit
Core modules include introduction to contact center, manage interactions and supervisor functions.
Contact Center for Supervisors
Learn how to manage customer and agent interactions with 8x8's Contact Center.