Who should take this course?
Supervisors looking to obtain customizable data and reports from 8x8 Analytics for Contact Center.
Supervisors will attend a remote, instructor-led training session and product demonstration of how to use 8x8 Analytics for Contact Center.
The instructor will demonstrate:
- How to create and share a dashboard
- How to customize and schedule a report
- How to create and apply a threshold
- How to create a custom metric
- How to apply a custom metric to a dashboard widget
The customer will receive an electronic copy of class handouts and reference materials.
Virtual sessions can accommodate 40 participants per session.
At the end of this course, students will be able to perform Supervisor tasks such as:
- Creating a dashboard
- Sharing a dashboard or wallboard with colleagues
- Creating and applying a threshold to queues or agents
- Creating a Custom Metric
- Customizing and scheduling a report
- Creating and sharing dashboards
- Customizing reports
- Scheduling reports
- Creating thresholds
- Creating custom metrics
Frequently Asked Questions
I am new to 8x8. How do I get training?
The 8x8 University offers both fee-based training for end users and administrators, and free online training for selected products. If you wish to enroll in fee-based training and training was not included on your sales order, contact your sales representative or email email@example.com.
What is virtual, instructor-led training (VILT)?
VILT classes are led live by an 8x8 instructor and delivered virtually, via computer and audio connection.
What are the technical requirements to attend a virtual, instructor-led training class?
Participants need a computer, audio connection (headset), internet access, and the ability to connect to the web meeting.
How can I enroll in classes?
What is open enrollment?
An open enrollment class is open to participants regardless of their company affiliation.
I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?
No, all training is on a per-person/per-seat basis. If you have additional colleagues that need to attend, please work with your sales representative to purchase additional seats.
How long will access be available for courses purchased?
What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?
Sessions and consultation calls must be booked within six months from the date of the order placed with 8x8.