8x8 Contact Center
Analytics Remote Training
Learn to create and share custom reports with Analytics for Contact Center with this remote training.
Who should take this course?link to this section
Supervisors looking to obtain customizable data and reports from 8x8 Analytics for Contact Center.
Course Overviewlink to this section
Supervisors will attend a remote, instructor-led training session and product demonstration of how to use 8x8 Analytics for Contact Center.
The instructor will demonstrate:
- How to create and share a dashboard
- How to customize and schedule a report
- How to create and apply a threshold
- How to create a custom metric
- How to apply a custom metric to a dashboard widget
The customer will receive an electronic copy of class handouts and reference materials.
Virtual sessions can accommodate 40 participants per session.
Course Outcomeslink to this section
At the end of this course, students will be able to perform Supervisor tasks such as:
- Creating a dashboard
- Sharing a dashboard or wallboard with colleagues
- Creating and applying a threshold to queues or agents
- Creating a Custom Metric
- Customizing and scheduling a report
Course Topicslink to this section
- Creating and sharing dashboards
- Customizing reports
- Scheduling reports
- Creating thresholds
- Creating custom metrics
Recommended Prerequisite(s)link to this section
:
- Administrator / Supervisor
Related Courses
:
Contact Center Analytics
Set up agent status, resources, and performance as well as queue status, custom metrics, thresholds, dashboards, and wallboards in this self-paced course.
Contact Center Adoption Kit
Core modules include introduction to contact center, manage interactions and supervisor functions.
Free Training
:
Contact Center for Supervisors
Learn how to manage customer and agent interactions with 8x8's Contact Center.