8x8 Contact Center

Analytics Remote Training

Learn to create and share custom reports with Analytics for Contact Center with this remote training.

8x8 Contact Center

Analytics Remote Training

Learn to create and share custom reports with Analytics for Contact Center with this remote training.

8x8 Contact Center

Analytics Remote Training

Learn to create and share custom reports with Analytics for Contact Center with this remote training.

8x8 Contact Center

Analytics Remote Training

Learn to create and share custom reports with Analytics for Contact Center with this remote training.

Who should take this course?

Supervisors looking to obtain customizable data and reports from 8x8 Analytics for Contact Center.

Course Overview

Supervisors will attend a remote, instructor-led training session and product demonstration of how to use 8x8 Analytics for Contact Center.

The instructor will demonstrate:

  • How to create and share a dashboard
  • How to customize and schedule a report
  • How to create and apply a threshold
  • How to create a custom metric
  • How to apply a custom metric to a dashboard widget

The customer will receive an electronic copy of class handouts and reference materials.

Virtual sessions can accommodate 40 participants per session.

Course Outcomes

At the end of this course, students will be able to perform Supervisor tasks such as:

  • Creating a dashboard
  • Sharing a dashboard or wallboard with colleagues
  • Creating and applying a threshold to queues or agents
  • Creating a Custom Metric
  • Customizing and scheduling a report

Course Topics

  • Creating and sharing dashboards
  • Customizing reports
  • Scheduling reports
  • Creating thresholds
  • Creating custom metrics

Recommended Prerequisite(s)

Frequently Asked Questions

I am new to 8x8. How do I get training?

What is virtual, instructor-led training (VILT)?

What are the technical requirements to attend a virtual, instructor-led training class?

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What is open enrollment?

I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?

How long will access be available for courses purchased?

What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?

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Total Training Units:

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