Q&A with Chrissie Spencer, Head of Group Marketing for The DDC Group

This week we interviewed Chrissie Spencer, head of group marketing for The DDC Group Can you give a brief introduction to DDC as a business?  Chrissie: DDC OS UK is a leading business process outsourcing business. Some of our clients include GB Energy Supply, South East Water, Robin Hood Energy, the Charity Commission, Lewisham Council […]

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Key Trends That Will Impact the UCaaS Industry

Having the absolute minimum technology to help the retailer resolve customer issues quickly is crucial, and having all their information to hand will give them a big advantage.

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Q&A with Mary Ellen Genovese at 8x8

Q&A with Mary Ellen Genovese at 8x8: From the USA to the UK, my journey in communications This week we interviewed Mary Ellen Genovese, Managing Director of our European Operations   Can you give a brief introduction to your role at 8x8?  Mary Ellen: My role at 8x8 is Managing Director of European Operations. I […]

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Be honest, do customers dread calling you?

Having the absolute minimum technology to help the retailer resolve customer issues quickly is crucial, and having all their information to hand will give them a big advantage.

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Rise Above the Noise

For recruitment consultants and recruitment firms to stand out from the crowd, having the absolute minimum technology needed to help consultants perform their day-to-day activities is crucial and adding add video and online meetings will give them a big advantage.

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The Rise of Faceless Customer Service

What retailers can do about it More UK customers are buying online than any other country in the world.¹  This means the rise of customers interacting with faceless companies that have little to no human interaction and the need to rely on Twitter for complaints. But for these organisations, customer service is actually more important […]

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Should You Come Clean About Chatbots?

How Transparent Should You be About Chatbots? When offering customer assistance via a chatbot, do you let customers know they’re not talking to an agent? Or try to make it seem like they’re chatting with an agent? “Tell them right out of the gate. If you mask a chatbot as a human, I think I’m […]

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Episode 2: How using Augmented Reality Can Improve Customer and Employee Engagement

In the second episode of Communications. Transformed. I was lucky enough to make my 8x8 podcast debut. I interviewed a retail innovator from Bang & Olufsen, a leader in high-end consumer electronics, an 8x8 customer, and one of my favorite brands. Simon Silva, Global Retail & Customer Experience Manager at Bang & Olufsen, is responsible for building […]

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Moving from PBX to the cloud – what are the challenges?

Moving from PBX to the cloud is easier than you think. If you don’t, you risk killing your business.

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Episode 1: The Challenges Facing Retailers in the New Communication Landscape

I am excited to announce the launch of our new podcast, ‘Communications. Transformed.’ The podcast is dedicated to the future of enterprise communications. Whether you’re looking for strategic counsel on moving your communications to the cloud, improving your customer experience from “I don’t know” to “I got this” or to simply learn from industry thought […]

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