Rise Above the Noise

For recruitment consultants and recruitment firms to stand out from the crowd, having the absolute minimum technology needed to help consultants perform their day-to-day activities is crucial and adding add video and online meetings will give them a big advantage.

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The Rise of Faceless Customer Service

What retailers can do about it More UK customers are buying online than any other country in the world.¹  This means the rise of customers interacting with faceless companies that have little to no human interaction and the need to rely on Twitter for complaints. But for these organisations, customer service is actually more important […]

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Should You Come Clean About Chatbots?

How Transparent Should You be About Chatbots? When offering customer assistance via a chatbot, do you let customers know they’re not talking to an agent? Or try to make it seem like they’re chatting with an agent? “Tell them right out of the gate. If you mask a chatbot as a human, I think I’m […]

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Episode 2: How using Augmented Reality Can Improve Customer and Employee Engagement

In the second episode of Communications. Transformed. I was lucky enough to make my 8x8 podcast debut. I interviewed a retail innovator from Bang & Olufsen, a leader in high-end consumer electronics, an 8x8 customer, and one of my favorite brands. Simon Silva, Global Retail & Customer Experience Manager at Bang & Olufsen, is responsible for building […]

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Moving from PBX to the cloud – what are the challenges?

Moving from PBX to the cloud is easier than you think. If you don’t, you risk killing your business.

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Episode 1: The Challenges Facing Retailers in the New Communication Landscape

I am excited to announce the launch of our new podcast, ‘Communications. Transformed.’ The podcast is dedicated to the future of enterprise communications. Whether you’re looking for strategic counsel on moving your communications to the cloud, improving your customer experience from “I don’t know” to “I got this” or to simply learn from industry thought […]

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What are the benefits of building a more connected business?

Tech migrations are viewed as headaches, but it can actually help your business become more connected and help employees work more efficiently.

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Redefining the customer experience with connected tech

A good customer experience should be the absolute priority of every organisation and empowering employees to deliver outstanding customer service is paramount.

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How can technology help recruitment businesses succeed in a competitive marketplace?

How embracing new technology can help recruitment businesses of any size succeed in a competitive marketplace.

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Local councils embrace digital transformation

How using new unified communication tools has had a positive impact on local Government.

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