Are you balancing work, life and holidays from home?

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It’s been just over a fortnight since UK schools closed amid the COVID-19 outbreak. Since then, parents across the country have been attempting home-schooling while balancing work remotely, with varying degrees of success. Add to the mix, Easter holidays! - with some parents pausing home-schooling [...]

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Enabling the rapid transition to remote working

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In response to the pandemic, many organisations delivering critical services are working at hyper-speed. One example is 8x8 client Activate Group Ltd (AGL). AGL provides fleet management services. It specialises in accident management, helping to keep commercial vehicles running in the event of [...]

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Measure Success: Ensure CX Thrives When Agents Work From Home

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Companies, consumers, and the stock market -- all are experiencing the anxiety associated with unpredictable events. In this time of disquiet, it’s more important than ever to give our customers confidence we can continue to support them and deliver a consistent customer experience (CX) -- Gartner [...]

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3 Critical Actions to Becoming a Proactive Contact Centre

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“There’s been a change of plans.” I’m not sure there’s ever been a more frequently used phrase in contact centres -- and it’s typically coupled with reasons like: Our new agents can’t begin interacting with customers because we’re waiting on IT to skill them in a premise-based contact centre platf [...]

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Creating A Policy Statement for Work at Home Agents

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Companies who have not yet launched work-from-home programs for their contact centre agents may now have an urgency to do so quickly, in order to be prepared should the need arise. Uninterrupted contact centre operation is essential to business continuity. Before you send agents home, however, it’ [...]

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Working Remote - Tips to Stay Productive When Working From Home

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Here’s how to stay productive when working from home When it comes to being productive in the office environment, there are many things competing for our attention: mobile devices, exploring social media, eating, or chatting with colleagues. In fact, these non-work related activities can consume ov [...]

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Why cloud collaboration tools are the way forward for the legal industry

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The legal industry has a reputation for being somewhat behind the times when it comes to the adoption of new technology. This has always confused me – an industry that is intrinsically collaborative, lawyers should be first to champion anything that makes their job easier. However, legal firms up a [...]

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COVID-19 and What It Means for 8x8 Customers and Partners

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At 8x8, we are closely monitoring the impact of coronavirus (COVID-19) as it continues to affect various areas of the world. We have an important role to play in helping customers and partners with their business continuity plans as information around the virus continues to unfold. Teams depend on [...]

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Is Working From Home the New Normal? Rethinking Remote Work Trends

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“Working from home, among the non self-employed population, has grown 173% since 2005.” - Global Workplace Analytics While the total number of work-from-home, non-self-employed workers represents only a fraction of the total labor force, about 4%, there is a myriad of indicators that lead many to [...]

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How to Start a Work-From-Home Agent Program

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In times of uncertainty, there is one certainty you can count on - and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your contact center agents. Fortunately, these two requirements are not mutually excl [...]

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