Skip to main content

8x8 for Local Government

8x8 improves communication and collaboration across public sector and local government, ensures the delivery of accessible and inclusive citizen services, and offers customisable reporting and analytics for quality management and continuous improvement.

A woman in a green blazer gestures while speaking passionately inside a large dome-roofed building, conveying authority and focus.

Benefits of 8x8 in Local Government

Increase accessibility and inclusivity

Allow citizens to connect to local services through the channel of their choice with omnichannel communications that combine the functionality of voice, video, and chat apps.

Create operational efficiencies

Reduce TCO and increase operational efficiency with a cloud communications platform and consolidate applications with Microsoft Teams and business system integrations.

Enable continuous improvement

Gain valuable insights with end-to-end journey analytics to identify pain points and monitor key contact centre performance metrics for quality management.

Drive reliability, security, and compliance

Protect your business with some of the strictest 3rd party verifiedcertifications for data security, privacy and compliance and a 99.999% uptime SLA.

8x8 functionalities for local government contact centres

Improving citizens’ access to information

Creating accessible and inclusive environments for better employee and customer experiences is easy with the 8x8 Contact Center. With voice, video, and chat together in one place, citizens can communicate through the channel of their choice and agents become more productive, resolving enquiries quickly.

8x8's Contact Center interface on a desktop screen

Customer stories—no fluff, just real success.

"Even with the wide range of accents in Oldham, the 8x8 platform performs exceptionally well. It’s awesome."

Christie Jones

System Support and Quality Officer, Oldham Council

Learn more
Customer Story Graphic_Oldham_Council.png
View all stories

Stay in the loop. See what’s new.

EBOOK

Transforming CX in local government

Read more
Copy_of_BusPhoneSys_GettyImages-1150294025.jpg

EBOOK

6 ways Conversational AI can support local government

Read more
6_Ways_conversational_AI_can_benefit_loc_gov_shutterstock_1571429530.jpg

SOLUTION BRIEF

Local government solution overview

Read more
offset_1066307_(1).jpg
View all resources

Let’s power your CX ambitions, together.

Connect with 8x8 to power your CX ambitions using innovative communication tools