This practical guide reveals how local councils are using conversational AI to cut costs, reduce call volumes, and improve citizen access—without adding pressure to frontline teams.

Here’s what you’ll take away:

• Why AI is essential for modern, scalable citizen support.
• How to automate routine enquiries and deflect calls with ease.
• Ways to boost accessibility and reduce wait times with intelligent routing.
• Real-world examples of AI in action across UK councils.

Ready to modernise citizen engagement and streamline service delivery? Download the guide and transform your contact centre today.