How to Test SIP Trunk for Maximum Performance
If you’ve migrated your traditional business phone systems over to a VoIP and SIP trunk provider then you’ll want to ensure you're getting the most out of your service.
Traditional business phone systems can be more reliable, especially if your organization has a slow internet connection. But, with a high functioning VoIP and SIP call network you can have very high levels of performance as long as your connection is strong and your phone network is properly set up.
SIP trunking brings all sorts of benefits to your business, like improved ability to scale your calling system, cost savings, and communication features like videoconferencing, messaging, instant chat and more.
Learn why your SIP trunk network needs to be functioning properly, and how to test SIP trunk to ensure your phone network can handle your calling needs.
The Importance of Testing SIP Trunks
Knowing how to test SIP trunks will help to improve the quality of your business communication systems overall. Without proper testing, there’s a great chance of system failure or error. Having this occur during peak calling team, or during an important meeting could be disastrous for your business.
By testing your SIP trunks up-front, along with having a regular test and maintenance schedule, you’ll always ensure your business phone center is in peak condition. This will help you avoid network issues, dropped calls, slow service and more.
How to Test SIP Trunk: Planning for Testing Scenarios
Testing your SIP trunks should be done during system installation before your system is receiving calls, and at certain points throughout the year for routine testing and maintenance.
Here are five different SIP testing methods you’ll want to employ:
1. Test Your System During Installation
As your system is being installed it’s important to test along the way. By testing each component individually you can ensure that everything connections to the others and there are no weak links within your system. This also makes it easier to spot potential issues with your system from the very beginning, instead of having to do large-scale testing to uncover any smaller issues down the road.
2. Test Different Call Scenarios
After the network has been installed and each individual component is functioning properly you’ll want to test different call scenarios that could arise throughout the day. Spend time creating a list of scenarios that could put stress on the network.
For example, test for extremely high call volume and see if the quality of the call remains high. Or, test for the maximum number of concurrent calls allowed for your SIP trunk to see how the network holds up.
You may also want to test internal calls within your network and calls that will take place to people outside of your network, like your customers and clients.
3. Test Concurrent Software
Your organization will probably have multiple different softwares that you’re running at the same time. Especially if this software also relies on the network connection to function. Make sure to test each service with your SIP trunk, along with testing every application at the same time. You’ll want to make sure any existing software can still function properly, even when your network is at capacity.
4. Test Between Business Locations
If your business has multiple physical locations, then you’ll need to test the connection and call quality between them. To ensure communication efficiency across all of your business locations it’s important to test your phone systems, messaging systems, video conferencing, and more. Basically, any system that will be used to communicate between your teams and employees.
5. Test for Long-Term and Extended Use
Sometimes issues might not show up until the system has been stressed for multiple hour long connections. Now, you probably won’t be on the call with your customers for multiple hours, but it’s important to do these longevity tests nonetheless. These will help to expose any memory or call quality issues when the system is stressed.
SIP trunk testing will help to spot problems with your business phone systems before they actually impact your business. Maintaining a high level of call quality is important, both to your customers and within your team communication. The SIP testing tips above will help to ensure your system can easily handle your existing call volume. Finally, make sure to employ a regular testing schedule to help maintain system performance over the long-term.