Integration Overview
Build accurate forecasts and plans that enable greater schedule flexibility for your employees. With the ability to integrate omnichannel and CRM solutions, users can leverage 8x8 queue history and agent data and Verint WFM integrations.
Benefits
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Forecast accurate headcount requirements to achieve service level objectives across all contact channels.
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Gain a clear and trusted forecast to ensure correct staffing without wasted labor.
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Minimize administrative effort to generate accurate forecasts and optimal schedules.
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Train new and additional users with ease thanks to an intuitive user interface.
Features
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Omnichannel Planning and Forecasting: Align strategic and tactical plans, increase accuracy, and tailor forecasts and capacity plans across all channels.
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Intraday Management: Automate performance alerts and get real-time automated schedule adjustments.
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Employee Engagement: Automate employee requests, offer choices for schedule creation/changes, manage work-from-anywhere workforce through a robust mobile app.
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Performance Tracking: See analytics across skills and employees through real-time and intraday dashboards/scorecards with machine-recommended adjustments. Automatically schedule employees for coaching and eLearning based on actual performance.
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Optimized Scheduling: Automate across multiple media channels, automate schedule flexibility, and engage employees.
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Talent Planning: Assess supply and skills gaps, perform what-if scenarios, and automate employee provisioning.
Prerequisites
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8x8 Contact Center X6, X7, X8 license
Security & Compliance
Developer: Verint Systems Inc. verint.com
Location: United States of America
Terms of Service: Terms of Service
Privacy & Data Governance: Privacy & Data Governance
Certifications & Compliance: Certifications & Compliance