|Supported Languages||Supported Countries||Price||Business Need|
|English||US, UK, AUS, NZ, IE||Free||Contact Center|
Combing the power and simplicity of Zendesk with 8x8 Contact Center makes it effortless for organizations to improve how it serves its customers.
The 8x8 integration with Zendesk creates a single environment for agents to more effectively manage customer interactions.
Enhance customer relationships with the power of Zendesk and 8x8
- Control customer conversations from a single screen within the Zendesk interface via chat, email or phone
- Improve customer satisfaction as time spent pulling up their history is reduced as the customer record is automaticaly presented to the agent upon connection.
- Gain customer insights with instant access to customer tickets and history
- Be more informed with consolidated reporting and administrative information
- Save time and money, since critical functionality works out-of-the-box there is no need for expensive professional services or proprietary software.
- Track the outcome of each call using customizable codes
8x8 and Zendesk give agents one unified view
- Integrated Reporting Boosts Insight
- 8x8 writes appropriate reporting information directly to the Zendesk reporting database. This allows organizations to use the Zendesk reporting capabilities to gain visibility into the entire customer experience across a ticket as it progresses through its various stages
- X Series X6 or above
- Zendesk license
Security and Compliance
Developer: 8x8, Inc.
Location: United States of America
Terms of Service: 8x8 Terms and Conditions and Policies