8x8 Contact Center for Zendesk

Supported LanguagesSupported CountriesPriceBusiness Need
EnglishUS, UK, AUS, NZ, IEFreeContact Center

Combing the power and simplicity of Zendesk with 8x8 Contact Center makes it effortless for organizations to improve how it serves its customers.

The 8x8 integration with Zendesk creates a single environment for agents to more effectively manage customer interactions.

Features

Enhance customer relationships with the power of Zendesk and 8x8

  • Control customer conversations from a single screen within the Zendesk interface via chat, email or phone
  • Improve customer satisfaction as time spent pulling up their history is reduced as the customer record is automaticaly presented to the agent upon connection.
  • Gain customer insights with instant access to customer tickets and history
  • Be more informed with consolidated reporting and administrative information
  • Save time and money, since critical functionality works out-of-the-box there is no need for expensive professional services or proprietary software.
  • Track the outcome of each call using customizable codes

8x8 and Zendesk give agents one unified view

  • Integrated Reporting Boosts Insight
  • 8x8 writes appropriate reporting information directly to the Zendesk reporting database. This allows organizations to use the Zendesk reporting capabilities to gain visibility into the entire customer experience across a ticket as it progresses through its various stages

Prerequisites

  • X Series X6 or above
  • Zendesk license

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

Speak with an Integrations Specialist

1-877-257-4084


Discuss your needs with an 8x8 expert


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