8x8 Contact Center for Zendesk
| Supported Languages | Supported Countries | Price | Business Need |
|---|---|---|---|
| English | US, UK, AUS, NZ, IE | Free | Contact Center |
Combing the power and simplicity of Zendesk with 8x8 Contact Center makes it effortless for organizations to improve how it serves its customers.link to this section
The 8x8 integration with Zendesk creates a single environment for agents to more effectively manage customer interactions.
Featureslink to this section
Enhance customer relationships with the power of Zendesk and 8x8
- Control customer conversations from a single screen within the Zendesk interface via chat, email or phone
- Improve customer satisfaction as time spent pulling up their history is reduced as the customer record is automaticaly presented to the agent upon connection.
- Gain customer insights with instant access to customer tickets and history
- Be more informed with consolidated reporting and administrative information
- Save time and money, since critical functionality works out-of-the-box there is no need for expensive professional services or proprietary software.
- Track the outcome of each call using customizable codes
8x8 and Zendesk give agents one unified view
- Integrated Reporting Boosts Insight
- 8x8 writes appropriate reporting information directly to the Zendesk reporting database. This allows organizations to use the Zendesk reporting capabilities to gain visibility into the entire customer experience across a ticket as it progresses through its various stages
Prerequisiteslink to this section
- X Series X6 or above
- Zendesk license
Security and Compliancelink to this section
Developer: 8x8, Inc.
Location: United States of America
Terms of Service: 8x8 Terms and Conditions and Policies